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Lead Mgr, Fund/Client Acct

10.00 to 12.00 Years   Pune   14 Sep, 2019
BNY Mellon International Operations (India)
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

The incumbent will be responsible for smooth functioning of the operations teams running of various teams under the Global Fund Accounting Support Services. He/she must ensure that the team is working efficiently and effectively in meeting the SLA targets. He/She works closely with the Managers & Lead. Reps to monitor performance of the team and manage staff. He/she must monitor quality and productivity maintaining both to the highest standard and regularly communicate performance metrics with the LOB onshore team and internal management. Daily management of the available resource (in line with company expectations) is required, ensuring that all shifts are sufficiently resourced.

  • Ensure that all operational and people management issues are dealt with in a timely manner.
  • Ensure operational control, identify failures and provide solutions.
  • Regularly liaise with the onshore line of business to develop necessary extra controls or system changes.
  • Verify that all procedure documentation is updated at all times.
  • Monitor quality of processing in cooperation with Managers and Lead. Rep. Lead the LOB through regular spot checks.
  • Motivate team and contribute to team spirit.
  • Evaluate team performance by following up on common objectives, reoccurring errors, volumes, overtime, etc.
  • Excellent time management and multi-tasking skills.
  • Ability to prioritize, manage and organize heavy daily workload.
  • Participate in discussions regarding market changes and evaluate the impact for the team(s).
  • Adapt to and assimilate market and service changes. Verify that procedures are updated at all times. Continuously allocate missing or outdated procedures to Procedures committee and implement them.
  • Provide consolidated feedback for specific assignments to Management after liaising with Managers and Lead. Rep.
  • Manage Training requirements, new migration, holiday planning and overtime
  • Master the internal contingency procedures and acquire general awareness of the BNY Mellon contingency measures.
Other duties as assigned. Overall 10+ yrs. of work exp.,

Keyskills :
followingup fundaccounting timemanagement peoplemanagement operationalcontrol financialjustification sla control metrics running training business planning overtime eamperf mance perf mancemetrics onsh

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