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Lead Technical Support

1.00 to 3.00 Years   Pune   11 May, 2020
Sutherland Global Services Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job ID / Title:Lead - Technical SupportJob Category:Customer Service InternetCity:PuneState:MaharashtraWork Location:PuneJob DescriptionSutherland is seeking a motivated and passionate person to join us as a Lead - Technical Support. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!In this role, you will get to:

  • Be the Expert: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet business expectations.
  • Be the Point of Contact: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
  • Consistently Deliver: Remain updated in client and industry led processes, deliver new hire training for the business; ensure to give a good learning experience for the new hires; ensure to equip new hires with relevant skill set to meet the production goals
  • Define Sutherland Reputation: Work and partner with others within a team-based environment; achieve and maintain required metrics and goals.
QualificationsOur most successful candidates will have:
  • Bachelor s degree in any discipline, preferably Computer Science or Technology
  • Good verbal and written communication skills
  • Analytical bent of mind
  • Customer oriented approach preferably from technology, troubleshooting/customer service voice process background
  • Understanding of computer hardware technologies, to support or troubleshoot various technologies.
  • Knowledge of memory, storage, motherboard etc.
  • Strong typing skills: 30 words per minute with 90% accuracy
  • Flexibility to work rotational shifts, predominantly night shifts starting 6:30pm-7:30am; willingness to work extra hours
We Will Give You:
  • Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
  • The chance to work with people who will become your second family
  • A workplace that s never boring
  • The opportunity to make someone s day, every day
  • Rewards and recognition as you blaze your own trail and ignite your career
,

Keyskills :
computerhardware NewHirePrograms NewHirePaperwork troubleshooting omputerhardwaretechnologies

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