LMS CMS Administrator

Job Description

Description and RequirementsFrom core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.Position DescriptionThe Global ESO Enablement team is responsible for developing trainings, managing the execution of consistent global strategies, programs, and methods which technically and professionally enable the Sales, PreSales and BMC Partners to successfully and reliably implement BMC solutions in the marketplace.This position we are looking for is for an LMS & CMS Administration role within the Global ESO Enablement team. This individual contributor will play a critical, hands-on role in supporting key stakeholders for learning management, content management and knowledge management.This role will be responsible for handling routine administrative tasks, including managing the LMS & CMS, user group permissions, content maintenance, updating system records, testing new releases, educating the team on the new releases and features, and responding to inquiries. This person may also assist with user support, engaging with vendors to drive resolution to issues and submit feature requests.Familiarity with instructional design, eLearning, video editing, will be helpful, but is not required. Experience with process documentation would be a great asset.Primary Roles and ResponsibilitiesCompletely manage and support our Learning Management System, Cornerstone OnDemand. This will include assisting the team with queries, keeping the team up to date with the latest releases, troubleshooting for issues, user support, and engaging with vendors to drive resolution to issues and submit feature requests.Provide administrative support for our Knowledge Management tool, Seismic. This will include the development and maintenance of custom pages, creating and maintaining content libraries, performing a sanity check across the tool, ability to develop playbooks.Maintain awareness of new software features and possible benefits to the teamAssist the team with the setup of new sessions, trainings, courses, pages, certificates, etc.Work with our software vendors to resolve issues and drive new feature enhancementsMonitor content published within our tools to ensure they remain current and that they comply with naming conventions and standardsAssist with ongoing content clean-up in our tools by working with the team to identify content to remove, update or inactivateGenerate reports and support the maintenance and content refreshAbility to manage configuration for source files for different projects. Should be able to support configuration management for the entire global team and bring in best practices for configuration management.Other ResponsibilitiesResearch, test and implement new tools, solutions, and approaches that will help to improve productivity or user experienceUtilize project management skills to identify requirements, develop project schedules, and monitor progress of key innovation initiativesHelp on hosting webinars and creating videosDesired Qualifications (Knowledge and Skills)3-5 years of relevant administration experience, preferably in a high-tech environment, and including an emphasis on the operational responsibilities for learning, content and knowledge management tools.Experience using Cornerstone On Demand (CSOD), Seismic or other LMS and CMS tools is desirableConfiguration management experience or experience with managing source files and coordinating resources within the teamAbility to learn new software and business applications quicklyExcellent communication and interpersonal skillsCreative and able to communicate ideas visually, verbally, and in writingSelf-starter with an ability to work independently and engage others for support and inputExcellent analytical, troubleshooting, decision making, organizational and time management skills with an emphasis on a high attention to detailAnalytical skills, to critically evaluate the information gathered from multiple sources, and reconcile conflicts.Ability to learn quickly in a dynamic environment and deliver on commitments in a timely mannerOutstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlinesProven ability to build long-term relationships with a diverse set of cross-functional business partners at all levelsKnowledge of the following is helpful, but not required- Basic HTML/CSS- WebEx- Camtasia- VyondIt is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
user supportmanagement systemproject managementinstructional designprocess documentationbusiness applicationsadministrative supportconfiguration management