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Mainframe Batch Operations Specialist

6.00 to 10.00 Years   Pune   28 Jul, 2020
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

IntroductionWe build phenomenal products that our customers rely on so it s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.Your Role and Responsibilities You and IBM India IBMs Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award Best Employer of People with Disabilities and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace We advocate for fairness and equality as everyone is, and always has been, welcome at IBM. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. Business Unit Introduction Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services. Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation. Who you are As Computer Operator - Mainframe Batch Operations Specialist, you are responsible for monitoring, controlling and operating complex computer systems, networks, applications, Batch management. and/or Mainframe system in a multi-vendor environment. What will you do

  • Responsible for computer operations environment - operating systems, application systems, terminology, infrastructures, languages, libraries, tools, processes, and procedures
  • Monitor and manage critical path processing for all systems in a multi-system environment
  • Provide first-level problem diagnosis and resolution using solving procedures to resolve moderately complex problems; they recognize a wide variety of problem conditions and may recognize the customer-base impact and severity of those conditions
  • Identify the need for, document, and update department procedures with approval from the manager
  • Provide technical support to customers, resolving moderately complex issues/inquiries regarding systems, applications, and data
  • Analyzing first level problems as per the service agreements, resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, performing I/O (tape and print) duties where appropriate
,

Keyskills :
customer servicecustomer relationssalesreportingit servicesmusic makingservice levelsupport servicestechnical supportoperating systemssystems managementclient requirementsagile methodologies

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