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Managed Service Operations Assistant Manager

5.00 to 10.00 Years   Pune   09 Apr, 2023
Fidelity National Information Services, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    As a Manager within the BPaaS Service Operations, you will be responsible for the timely and accurate execution of all day-to-day services. This role requires key attention to detail, prioritization of work across the team, direct client interaction and a good understanding of Cleared Derivatives (ETD and OTC).You will form partnerships with our client s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a we challenge mindset.EDUCATION REQUIREMENTSAssociate s or Bachelor s degree in Business Management or Finance, or an equivalent level degree5+ years of experience in Operations or working in a multinational bank or financial institution at a similar level.GENERAL KNOWLEDGE, SKILLS & ABILITIESFunctional understanding of Exchange Traded Derivatives and Cleared OTC Derivatives business processes and trade flows. Understanding of common technology platforms used in derivatives clearing Client Experience/Service. Build and maintain strong relationships with our clients, both internal and external. Manage expectations and where required, escalation. The ability to communicate across business lines, between Operations Management, Managed Service Change and IT Development. Experience The candidate should be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters Proven ability of managing and leading high performing teams, especially within a high-pressure environment, managing multi-tasking and prioritisation with time sensitive parameters. The ability to provide guidance and direction to empower and develop individuals and groups. Proactively identify areas for performance and control improvements. Guide/encourage the team to propose solutions and take ownership of changes Constantly analyse productivity/output to identify potential enhancements or cost savings Articulate business cases to management/change/IT to execute and deliver on suggested improvementsKeep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations. Understand business risks/impact and escalate to management where necessaryFIS JOB LEVEL DESCRIPTIONEstablished supervisory/developing management role, usually an experienced professional leading a small team of professional individual contributors. Provides direction to employees according to established policies and management guidance.,

Keyskills :
online privacyaccountscontrol frameworksalesmisclient services

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