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Manager - Credit_Operations

3.00 to 5.00 Years   Pune   28 Jun, 2022
Bajaj Finserv Lending Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    * Duties and Responsibilities - Duties and Responsibilities: Resolving Customer escalations to the Senior Management Team (email & social media) Out calling the customer and understanding the issue. Close-looping through email Engaging & Liaison with various teams to provide resolution of the escalations. Detailed RCA CAPA and sharing it with the SMT team/PMO team/Business Teams Monthly Deck Preparation Trend analysis of SMT escalations and specific callouts. , * Experience and Expertise Graduate Degree, 3-5 years experience in lending business with 3+ years in Customer Service and escalations handling. Service orientation and attitude to challenge status-quo Hands-on expertise on CRM tools like sales force Applicant should be well versed with various Social Media properties High degree of passion and self-belief Collaborative work style to engage with peers & colleagues in other functions across the company Exceptionally high motivational levels and a self-starter. Should have good command over local language with good written and verbal communication Should possess the below skill sets: -Team Management Skills, - Relationship Management skills, - Excellent Communication & Interpersonal Skills,- Negotiation Skills & influencing skills, - Analytical & Problem Solving skills

Keyskills :
social mediatrend analysisproblem solvingcustomer servicesenior managementmanagement skillscorporate liaisonnegotiation skillscollaborative work

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