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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Druva delivers Data Protection and Management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva is trusted worldwide by over 4,000 companies at the forefront of embracing the cloud. Druva is a privately held company headquartered in Sunnyvale, California and is funded by Sequoia Capital, Viking Global Investors, Tenaya Capital, Riverwood Capital and Nexus Partners.Please do visit us at:https://www.linkedin.com/company/druva/mycompany/https://www.druva.com/about/https://www.druva.com/blog/About the DepartmentCustomer Success Managers, Technical Support Agents, Professional Services Consultants, and Customer Operations - all working together as part of our Global Customer Services team to help our customers adopt Druva and create the most reliable data protection service in the world.The GCS team at Druva helps customers solve real, technical problems while retaining and expanding the revenue streams that help the company invest in the future of our cloud-based services for companies around the world.We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.Manager : Customer SuccessYou will be responsible for ensuring the success of Druva s core Mid-market and SMB customers. You will bring great people management, organizational skills, product knowledge, project management, as well as a high degree of empathy to ensure the customer s satisfaction with Druva s services.Team reporting into you shall maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. Youll be expected to meet and exceed the goal for net retention (both retention and expansion). Youll do this while tracking, analyzing and communicating key metrics and business trends (such as deployment, adoption and business reviews) as they relate to the global Customer Success strategy. This is a cross functional role, working closely with Product, Professional Services, Customer Support and other teams to close the feedback loop on customer and market needs.ExpectationsBusiness
Keyskills :
key metricsnew businessrevenue streamscustomer supportlarge enterprisetechnical supportanalytical skillspeople management