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Manager IT Infrastructure (Windows)

9.00 to 14.00 Years   Pune   03 Jul, 2019
Confidential
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

  • Responsible for all Operational support and tasks for Windows infrastructure
  • Building the best IT Operations team in the industry, including hiring, training and supporting the team as it grows
  • Planning and organizing workload of your team, ensuring priorities are addressed, and work is scheduled within the timescale required.
  • Provide leadership to the Windows teams, instilling a culture of quality, service-centricity and professional pride in the activities and achievements of the team; to include work allocations, appraisals and recruitment
  • Ensuring there is high quality documentation for the Operations Team to refer to for all tasks
  • The role will oversee the teams adherence to SOPs, Governance and agreed SLAs.
  • Lead the team to meet incident and service requests within operational agreements.
  • Proactively identify areas of operational weakness and propose service improvement plans.
  • Responsible for the team working on the handover of the Infrastructure support from a provider to the internal Operations team.
  • Ensure implementation of any relevant policies, procedures and standards to ensure all tasks are appropriately controlled
  • Acting as a liaison point for projects the operations engineering team are executing.

Keyskills :
qualitysupportslaswindowsoperationsengineeringmanagementrecruitmenttrainingsalesnfrastructuredevelopmentbusinessserviceimprovementcustomeritViewsimilarjobs{@context:http://schema.org@type:JobPostingtitle:Manager-ITInfrastructureWindows

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