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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD,General / Other Software |
| EmploymentType | Full-time |
The OMS Operations Manager maintains the operational integrity of the technologies and services provided by Operations Management Systems (OMS) team. Using monitoring and ticketing applications to track performance, the operations manager keeps all hardware and software functioning.
The Manager will manage a team of engineers comprising of contractors and SgAS employees and will guide the work of monitoring & managing the OMS production infrastructure
Key Responsibilities
1. Manage a team that supports multiple enterprise applications: HP OMi, NNMi, OBR, HPSA, HPNA, Cloud Optimizer, SiteScope, and many others, including in-house development of Customer Portals
2. Manages end user accounts, permissions, and access rights in accordance with best practices regarding privacy, security, and regulatory compliance
3. Ensures the ability to recover the system environment to a current operational state in a timely manner, in the event of a major system problem or disaster using backup and DR technologies for the enterprise
4. Ensure appropriate documentation, policy and procedures and associated training plans are in place for all platforms
5. Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
6. Develops, documents, and maintains policies, procedures and associated training plans for system administration and appropriate use
7. Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase cost effectiveness and infrastructure flexibility
8. Give the constructive feedbacks to the team members and update PMS timely. Conducts performance assessment of the team.
9. Mentors and directs the team for accomplishing business objectives
10. Monitors existing infrastructure hardware and software and tracks and updates incident and changes in ticket management system
11. Identifies events, alerts, or configurations that may have negative impact to the environment and resolve or escalate according to company policies
Technical Competencies (Experience and Knowledge)
Good understanding of OS (Windows/Linux)
Knowledge of HP toolset (OMI, NNMI, HPNA, HPSA)
Skills and Behavioral Competencies
Customer service oriented and proactive in anticipating and resolving problems while maximizing efficient use of available IT
Builds leveraging relationships & teamwork environment with clients, peers and other teams that facilitate knowledge and information sharing; contribute to team s body of knowledge; being recognized
Uses excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within the team
Communicates effectively and efficiently with technical and non-technical audiences at all levels of organization; utilizes appropriate communication channels for given situations
Demonstrates outstanding customer orientation and desire to enable client productivity
Produces high quality work results with a sense of urgency while maintaining a high level of focus on detail, exactness and completeness
Adheres to change management and documentation policies
Able to manage multiple priorities and projects simultaneously
,Keyskills :
lanproblem solvinginterpersonal skillsswitchesservice operationssystem administrationoperations managementoperating systemsmanagement systemsinformation sharingregulatory compliancecustomer service operationsoperational supportemerging techno