Manager Quality

Job Description

• This Quality Manager shall work with Coe Team as well world areas to communicate the global quality plan and strategic initiatives for the system s business.
• Support shall be provided to each area, as needed, to clearly define the plan for implementing each quality initiative.
• Customer loyalty surveys will be used to track and drive improvement in the customer experience as well as identify additional opportunities to improve the customer experience.
• It is critical that key metrics are established to measure overall quality of systems and the performance of business processes used to execute projects.
• The metrics are to be reported from each area and consolidated in a format to review with management. Quality Metrics shall be relevant and have sufficient detail to allow the management team to monitor trends and identify opportunities for improvement.

Essential functions:

• Develop, maintain, upkeep the global quality plan and initiatives for the system s business.
• Work with world area teams to ensure development and implementation of Systems Strategic Initiatives.
• Work to drive a quality culture and problem solving approach throughout the system s organization.
• Define and communicate quality initiatives and programs to world area management / quality teams.
• Provide periodic update and review of metrics with System s Team.
• Provide direct guidance and leadership for execution of CoE projects as well as support for other world areas.
• Support development and maintenance of Project Execution, Engineering, Quality and other Global Standards as required.
• Support tracking and resolution of customer field issues as needed.
• Effectively use the customer feedback and survey process to identify opportunities for improvement in the business.

, RequirementsEducation / Experience / Language skills required:

• Bachelor s degree in engineering or related field
• 8-10 years experience in leading Quality organization covering all design, engineering, fabrication, manufacturing, testing and commissioning aspects.
• Understanding of quality systems such as ISO, PED, ATEX, etc.
• Experience in the manufacture, inspection and testing of equipment used in the construction of measurement systems. This would include various types of valves, instrumentation, flow measurement devices.
• Proficient in the spoken and written English language
• Knowledge of industry standards such as API, ANSI, ASME, ISO, ISA that includes International Custody Flow Measurement Requirements
• Extensive experience in dealing with customers and vendors
• Extensive experience leading teams of diverse project resources

Other Skills and Abilities:

• Perfect Execution: Global Quality Manager will be required to work on Perfect Execution Initiatives by working closely with the Perfect Execution Leader.
• Internal Communications: Engineering, Purchasing, Manufacturing, Test, QA/QC, Documentation, Shipping & Receiving, Customer Service, Sales and Accounts.
• External Communications: Customers, Sub-contractors and Vendors providing services, materials or products for Systems Projects.
• Proven process management and process improvement skills.

Work Environment:

• Will work primarily in an office setting. Will be required at times to work in a fabrication shop or at a job site with moderate noise levels and inherent safety hazards.
• Employee will be required to travel 50% for customer meetings, vendor visits or other Emerson offices. Travel will be international as well as domestic.

Tools & Technology:

• Proficient working with computers
• Proficient with MS Office Tools (i.e. Word, Excel, PowerPoint, Outlook, Access)
• Familiar with basic design work processes and has completed basic design packages for external customers.
• Being able to effectively communicate findings through reports and presentations.
• Relies on experience and judgment to plan and accomplish goals.

Keyskills :
customer servicequality commissioningoperations managementmaintenance process managementbusiness development