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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
About Us :2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day. Over the last 20 years, we have remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality solutions aligned with the key objectives of our clients disciplined financial management, continuous performance improvement, and integrated technology enablement. We do so with flexibility and nimbleness that fit your objectives not ours. We are excited for the future and the opportunity to work with you in these areas to exceed your expectations.About Company :Leading ITES/BPO CompanyRoles and Responsibility :Designation- Supervisor Quality (Transaction Quality) for BPO IndustryQualification: Min GraduateSalary-8 LExperience : 5 + yearsShift Timing : Rotational ShiftJob Location: Bangalore/ MumbaiJob DetailsThe Supervisor Quality is responsible for clients with multiple programs or lines of businesses which can be across multiple sites / geos. Supervise all transaction monitoring evaluators who support their assigned portfolio. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring Evaluators, as well as the skill level and development of the employees in their teams.Essential Functions/Core ResponsibilitiesSupervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirementsLead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Conducts analysis on quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriateFacilitate Quality and Compliance team to perform various audits and follow ups based on observations highlightedMaintain accurate metrics of direct reports individual performance as well as overall team level performanceEvaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plansAdministration of applicable certification and training processes up to and including internal and client requirementsEnsure consistent application of the quality process/system across assigned portfolioPropose corrective/improvement solutions based on facts and data, implement and monitor improvement projects in the processDesired Candidate :We require candidates from International BPO experience onlyCurrent designation should be Manager Training/Quality & leading a team of Trainers/QAs/ AMs & DMsCandidates should also have exposure to Six Sigma/Lean methodologies,
Keyskills :
ups accounts branch business irect identify trainingmanager followup accountmanagement