Manager Sales Operations

Job Description

Description and RequirementsBMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do.BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.Position DescriptionBMC is actively seeking a smart, dynamic Manager Sales Operations, with a positive can-do mindset to join our BMC Operations team in PuneThe Sales Ops. Manager will lead a team of individuals who support various functions for our global Sales & Marketing organizations. The team works closely on global salesforce commissions, Salesforce.com/CRM Administration, business insights through reporting & analytics, managing RFP requests, and deal analysis.The Sales Ops. Manager will be responsible for managing a high-performance team, enhancing service levels, driving improvement initiatives, managing escalations, standardizing, industrializing and automating best practices, and ensuring the highest levels of customer satisfaction. He/she should be able to work in a highly matrixed environment where the team will have many team members with differing responsibilities that take direction from other managers and teams located globally. The Manager will also be responsible for creating a positive friendly environment that promotes talent retention. The manager will further work closely and hand in glove with other managers & team leads in the group to lead projects and ensure smooth operations within the India team.Primary Roles and ResponsibilitiesUnderstand business issues and develop solutionsCreate a culture of performance, accountability and customer advocacyFacilitate individual and team growth and developmentEnsure the highest levels of operational excellence and customer satisfactionAbility to identify and standardize, industrialize and automate best practices within the groupAlways pushing the status quo to search out areas for Innovation, & Continuous ImprovementReady to roll-up sleeves and jump into the work with the team business insights, analytics, predictive/AI work, RFPs, Deal desk etc.Coach team members in dealing with issues faced by our Sales team members & supported organizationsWorking directly with business stakeholders and leaders in the management of strategic and operational projectsManage escalations to a successful outcomeA proactive approach to team management, foreseeing issues before they become a problemAssist in long-range strategic planning that will meet the changing and future needs of the businessAbility to communicate with and influence other departments with differing prioritiesCommunicating complex messages to employees to enhance their understanding of the global strategyMaintaining a global approach to the various functions within the BMC Operations org.Exercise independent thought within defined procedures and practicesQualifications10+ years of solid experience in managing a large and successful team along with handling customer priorities10+ years of experience leading global and multicultural teams/organizationsExcellent BI reporting & data warehousing design skills example - Snowflake, Netezza, ETL, SQL, Alteryx, Tableau, Microstrategy, Einstein AnalyticsStrong knowledge of SFDC CRM platform, other Sales and Marketing tool experience beneficial, e.g. Eloqua, Lean Data, Lattice EnginesExperience in RFPs and drafting responses desirableExperience in predictive analytics, machine learning, and/or artificial intelligence desirableComfortable working on a matrix environment with customer success focusProven people leadership skillsProven ability to develop and maintain relationships with customersProven ability to create and maintain networks with key contacts inside and outside the organization.Proven customer skills and ability to communicate with all levels of organizationsExcellent communication skills in EnglishPrior successful experience supporting technology solutions within a large organization, from executive management through to the technical staffProject management and problem-solving skillsAbility to learn and effectively utilize existing and new tools/resourcesInquisitiveness to learn new products and ideasMust excel in a fast-paced, diverse environmentIt is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. ,

Keyskills :
globalsales itmanagement servicelevels salesoperations machinelearning predictiveanalytics executivemanagement technologysolutions operationalexcellence alesmarketing