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Messaging Engineer

3.00 to 4.00 Years   Pune   30 Mar, 2019
Barclays Shared Services Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
Industryanking / Financial Services
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • The vacancy is for a Technical Infrastructure Specialist providing live systems support to the Barclays Messaging environment. The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas e.g. Desktop, Email, etc.
  • Systems Management - Responsible for Operational Systems Management & Preventative Maintenance to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities.
  • Incident Management provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core messaging technologies.
  • Estate Management work on DCR Test to support the BCM Team, assist Platform team on booking servers for Quarterly patching & pre-post checks, Capacity Management
  • Request Management Responsible for handling the Request for fulfilment of the new asks.
  • Escalation management provide full support and best service in event of any service or operational escalation. This would include the ability to problem solve, by reviewing incidents raised, making innovative recommendations, analysing the full end to end issue ensuring that recommendations made will resolve incidents with no additional impact to service
  • Change Management Assess, plan, test and implement BAU change into Production environment, adhering to bank s governance and control procedures.
  • Innovation a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role
  • Communication with any incident raised or escalation to service the role holder must have the ability to communicate at all levels. This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes/enhancements to line management and peers.
  • What we re looking for:
  • Experience of working in a 2nd line IT support environment
  • Exchange 2007 /2010 / 2013 large enterprise solutions (>100,000 seats across multiple geographic environments)
  • Exchange Online Office 365 in a Hybrid / Federated
  • Symantec.Cloud (formerly MessageLabs)
  • McAfee Email Gateway (MEG 7.5)
  • Symantec Email Gateway (SEG 10.x)
  • Windows 2003, 2008 & 2012 (32 and 64 bit builds)
  • Trustwave Secure Email Gateway (formerly Mail Marshal)
  • Symantec Enterprise Vault / SMTP Mail Routing / Data Protection Manager
  • Skills that will help you in the role:
  • Message Hygiene (cloud based and on site delivery)
  • GOOD/Blackberry/Mobile
  • Quest messaging suite (Message Stats, Active Roles, Intrust for Exchange etc).
  • Networking (load Balancing, TCP/IP, routing, DNS, TLS).
  • Windows Active Directory (multi forest/domain implementations).
  • Antivirus technologies.
  • Scripting PowerShell, Perl, VB, .NET. MI production.
  • Microsoft SQL
  • Hardware (i386 hardware).
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Keyskills :
javamicrosoftsqlmultiplewhosymantecdnscancuttingmailtelecomequipmentdesigntoolsautocadroactivemoniting

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