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Netcool Administrator

6.00 to 8.00 Years   Pune   19 Sep, 2019
IBM India Pvt Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

We build phenomenal products that our customers rely on so it s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.Your Role and Responsibilities

  • Assess the impact of changes to systems, applications and infrastructure to determine requirements
  • Prioritize major incidents based on business impact to the client
  • Enforce drop dead time to prevent outage outside of change window
  • Proven working relationships with support and delivery teams, management and liaise with support areas as required
  • Train and mentor other team members including Service Restoration Managers and Problem Managers in process and techniques used to manage major incidents.
  • Providing updates / communication to senior management on the status of P1, P2 incidents.
  • Need to involve in solution testing, debugging, and refinements to produce the required end-product.
  • Capable of preparing program-level, user-level documentation on an as-needed-basis.
  • Provide and receive technical direction as required to ensure program deadlines are met
Required Technical and Professional Expertise
  • 6+ years of experience in M&EM environment.
  • Experience with OMNIbus and OMNIbus core sub-products (gateways and probes).
  • Provide technical direction and coordination to the resolver groups involved.
  • Good hands on experience on writing Impact policies and various integrations using Impact
  • IBM GSMA Architecture knowledge is preferable.
  • Creating maps, dashboards using Web GUI.
  • Customizing and meeting Operations teams requirements.
  • Integration with IPC systems for Auto Ticketing.
  • Proficiency with Operating Systems such as UNIX (Solaris, Linux, AIX etc.) and Windows.
  • Proficiency with various scripting and coding methods such as PERL/CGI, Shell/Batch, XML, SQL.
  • Knowledge of application dependency mapping and business service management.
Preferred Technical and Professional Expertise
  • ITIL certified
  • Working experience in high availability environment
  • Alignment to process (ITIL).
,

Keyskills :
globaldelivery audiomastering management operatingsystems highavailability systemsmanagement technicaldirection technologyservices progressivethinking xml aix gts ipc unix upp tservices seni

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