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Network Operations Analyst

1.00 to 4.00 Years   Pune   11 Jul, 2019
Barclays Shared Services Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

  • Event Management (30%) Monitor the Network Infrastructure performance and health and remediate if there are any events indicating any degradation of Network services.
  • Incident Management (30%) Handle the Network Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services.
  • Change Management (25%) Implement the technical changes/ configuration changes at the Network level (Switch, Router, Firewall) and new setup.
  • Knowledge Management (5%) Sharing of knowledge with the peers for self and team development.
  • Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA s (5%).
  • Service Improvements (5%) The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation.
What we re looking for:
  • Working knowledge of Routing (EIGRP, OSPF, BGP) and Switching (Nexus, VLANs, CEF, Catalyst, Port Channel, HSRP, VRRP, VPC) Cisco environment
  • Working knowledge of monitoring protocols like syslog/SNMP and able to independently analyze events/logs.
  • Demonstrates working knowledge of Change Management and ITIL best practices.
  • Sound knowledge of F5 LTM, GTM and VIPRIONS server load balancing platforms including VS / Pools / Profiles / Monitors / WIPs / SNATs along with SSL Certificate handling and PKI.
  • Sound knowledge of Fortigate/Checkpoint/Juniper Firewalls
  • Good analytical skills to effectively use tools like Wireshark, ping, traceroute, netstat, nslookup, dig, tcpdump, Fiddler etc to t.shoot connectivity/firewall/load balancing/DNS/DHCP issues.
Skills that will help you in the role:
  • Desirable to have working experience on monitoring tools like CA Spectrum and Netcool
  • Desirable to have knowledge of DNS and DHCP protocols and experience with Infoblox DDI
  • Desirable to have knowledge of Bluecoat Proxy Devices
,

Keyskills :
customerrelationsmisslaaccountsanalyticalskillsserviceimprovementspectrummanagementtingnetwkoperationskingexperience

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