Officer Technology & Operations

Job Description

Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA &TAT. Activities: - Outward clearing under CTS, transfer transactions, NEFT Processing, MIS, Queries, Vendor Billing, Casa form processing, Handling Logistics requests, Re-dispatched of Debit Card, Credit Card, Combi pack, Cheque book, FINODC processing, Duplicate Statement generations and allied activities.Job holder is accountable to ensure error free processing for all financial transactions (ebbs, e-branch, PSGL & other related applications) within self allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and adverse comments in audit review.Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines.BusinessEnsure Timely resolution of customer queries & complaintsBeing client centric understands customers requirements, able to apply them and guide other team membersProcessesConsistently exceed productivity, accuracy and timeliness normsIdentifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activitiesIdentify and suggest process improvement through automation, STP and digitization or cost reduction solutionsCross skill self across in at least two different process elements and product areasUtilize all training opportunities available.Maintaining smooth interaction and TAT s effectively for all activitiesEnsure updation of all registers, trackers & MIS on a daily basis.With Ownership look for end to end resolution of Issues being encountered.Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activityRisk ManagementAdhere to laid out processes and procedures while completing process actionsEnsure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.Inculcate the practice of doing Right the First Time ( FTR)Ensure appropriate and adequate documentation is in place for process actions.Regulatory & Business ConductDisplay exemplary conduct and live by the Group s Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead the India / Retail Liabilities / Clearing/ to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.RBI, NPCI and FEMA guidelines.Key StakeholdersArticulate customers needs, and proactively develops rapport.Improve overall customer experience through TAT improvementEnsure friendly, fast & accurate services to both internal & external customersOther ResponsibilitiesChallenges the status quo, understanding that change is the only constant in the organization.Actively identifies and manages potential resistance to changeImprove overall customer experience through TAT improvementOur Ideal CandidateGraduate in Business Information Systems and Management

Keyskills :
slariskfematatmis