Opening for Manager, Product Management/ Product Documentation

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleManager, Product Management/ Product Documentation OverviewThe Network Product and Architecture group is looking for a Manager to join our team driving strategy and roadmap execution for Mastercard s most strategic asset, the global core payments network. This new role will provide product oversight, governance and product lifecycle support for Mastercard s next generation switch. It will require the ability to develop strong understanding of the payments ecosystem, in-depth knowledge of our transaction switching business capabilities and knowledge of the technical functioning of our systems. The ideal candidate has superior presentation and written communications skills, outstanding organization and/or project management skills, is self-directed, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role tDefines and execute a comprehensive product documentation strategy and rollout plan across the product line tBrings together disparate sources of information & data to ensure easy access to knowledge, expertise and information across the organization tProvides product education & outreach opportunities & socialization across the organization tWorks with product teams to understand user experience & customer journeys to identify documentation needs tWorks with appropriate teams and stakeholders to develop content at multiple levels tCollaborates with global and regional product teams developing formal/official comms for socialization to internal stakeholders (standardized content & branding, roadshow decks)All about you: tSuperior communications, presentation and interpersonal skills tAbility to produce compelling documentation and communication materials tBe a strong, confident, and exacting writer and speaker, able to communicate effectively to a wide variety of stakeholders tStrong global collaborator, ability to work cross-functionally, and across cultures and time zones tAbility to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios tAbility to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasksCOVID-19 Considerations We value the safety of each member of our community because we know we re all in this together. In many locations, which may change over time, we ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
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Keyskills :
user experienceproject managementmanage complex projectsdigital economycustomer journeys