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Opening for Technical Support Engineer(L1/L2) Pune (Baner)/Navi Mumbai

1.00 to 5.00 Years   Pune   18 Apr, 2019
Talent Corner Hr Services Pvt Ltd Hiring For Talent Corner Hr Services Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / HelpdeskNetwork / System Administration
EmploymentTypeFull-time

Job Description

Designation: Technical Support Engineer(L1/L2)Experience: 1 to 5yrsLocation: Pune(Baner)/Navi Mumbai (Airoli)/ChennaiResponsibilities:

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Monitor the production Application servers and make sure theres maximum uptime
  • Managing Application database (Synchronizing DB, space, log management).
  • Perform DR activity as and when required by Client
  • Patch management& deployment on application servers
  • Thorough SIT/UAT testing of any fix before Deployment in production
  • Coordinating with offshore development team and client team for completing any product requirement
  • Provide L3 support related product to clients help desk team if required
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports activities done
  • Document knowledge in the form of knowledge base tech notes and articles for future reference
Skillset required:
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Knowledge of Linux systems, utilities and shellscripting
  • Knowledge of tomcat and Jboss
  • Knowledge of database (MySQL and Oracle) is compulsory
  • Knowledge on second factor authentication technology will be added advantage
  • Strong problem-solving skills
  • Customer centric approach
  • Excellent written and verbal communication

Keyskills :
linuxccnasupportmysqltomcat3supportvirtulizationtechnicaltechnicalsupportengineerunixl2support

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