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Operations Manager

5.00 to 9.00 Years   Pune   03 Mar, 2022
Konnect
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Responsible and accountable for overall direction and performance of the Operations team Evaluate and set up right processes to manage the KPO delivery for multiple clients Establish appropriate organization structure to handle the delivery seamlessly for a 20 team Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets. Manage work ow, handle escalations, proactively engage resources to address issues and e ectively delegate workload across the team. Drive creation of sta ng plans, schedules, quality initiatives, process change initiatives, Lean/ Kaizen activities, and other change/ Six Sigma initiatives. Establish a learning program to cut down the ramp up time for new team members. Interacting with the client on a daily basis, via mail, Skype & Phone communications Ensure proper email communication between the client and the team Prioritize Weekly & Daily Tasks with Team Leader s and resources Skills and Experience: 3 years of Strong KPO Management, experience, with overall 5 years experience in the industry Ability to handle deliveries for multiple clients Excellent verbal and written communication skills Good understanding of the processes required for KPO deliveries Must be keen on exploring improvements, optimizing processes, and motivating people. Ability to follow- up with multiple stakeholders and get things done ,

Keyskills :
salesdeliverycustomer relationsmarketingmanagementsix sigmaservice levelschange initiativesquality initiativescommunication skillswritten communicationkpostasetteam perfmanceganization structure

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