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Opportunity for Service Desk Process (Voice process) and Angular Technology.

2.00 to 6.00 Years   Pune   04 Jul, 2019
Infosys BPM Limited
Job LocationPune
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryIT - Software
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

Hi All,We are delighted at the prospect of seeing your resume on job portal and we are equally delighted to send you this email confirming that your profile has been shortlisted for a role with us.Infosys BPM hiring Service Desk Process (Voice process) and Angular Technology.

  1. Job Description for Service desk:
Job Description - List of activities (To be performed)1. Resolve user queries over call2. Handling calls from international business users3. SLA Management4. Transition management5. Process Improvement/Transformation6.People Development7. Mandatory Ticketing tool expertise REMEDY/SERVICE NOW/CONTROL MSpecific Skills & Competencies1. Strong English communication skills2. Experience in supporting voice based contact center for Business processes.3. Preferably (not mandatory) experience in handling end user calls related to any Postal service provider from Point of Sales and Internal business users
  1. Job Description Angular ( Only Version 5 & 6 )Responsibilities-
  • Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements
  • Ensure continual knowledge management
  • Adherence to the organizational guidelines and processes Technical and Professional Requirements-
  • Minimum 2 year of experience is required.
  • Proficiency with JavaScript and HTML5. Should have UI skills with HTML 5, CSS, JavaScript, OOJS.
  • Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience.
  • Extensive knowledge of CSS and JS methods, Location of posting is subject to business requirements.
  • Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
  • Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed.
  • Creating custom, general use modules and components which extend the elements and modules of core AngularJS, Location of posting is subject to business requirements.
  • Location of posting is driven by business needs and the role fitment shall be subject to the experience level and technical, feedback.
  • Excellent communication skills.
  • Ready to work in 24X7 support model.
Required skillsExcellent Communication skills (Verbal and written)Hands-on customer service skillsProblem solvingAnalytical skillsGood experience in MS Office tools Excel, PowerPoint, Word, Outlook etc.Designation: Process Specialist (SME).Location: PUNEShift: 24/7.Qualification: Graduate (Any stream) (10+2+3 Years of full time Education).Contact Person: Avijit/ RahulEmail Id- avijit_ghosh04@infosys.com.If interested,Please send me your updates CV to avijit_ghosh04@infosys.com and please carry a printout of this mail along with your CV.Interview Date: 05-July-2019. (Friday)Time: 10:00 am to 12:30 pm.Interview Address:Infosys BPM Ltd.Plot No 24/3, Rajiv Gandhi Infotech Park, HinjiwadiPhase - II, Village - Man, Taluka - Mulshi,Pune - 411 057.Note: Please mention DS-Avijit top of your CV before submit your candidature.Keep ready with the below list of documents:1.10th Mark sheet & Certificate.2.12th Mark sheet & Certificate.
  1. Graduation Mark sheet (F.Y, S.Y, and T.Y- all three years separate).
  2. Graduation Certificate.
  3. Post-Graduation Mark sheet & Certificate (If Applicable).
  4. Offer Letter with Current Employer (If Applicable).
  5. Relieving cum experience letter for all the previous employers (If Applicable).
  6. Last 3 months salary slips (If Applicable).
  7. Increment/ revision letters.
  8. Any photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
Kindly be in the Venue 10min early to avoid any last min hiccups and carry a photo ID card of yours (Driving license / Voters ID card). Please carry the print out of this email.Thanks & Regards,Recruitment teamInfosys-BPMPune
  • Job Location: Pune
  • Date: 05-Jul-2019

Keyskills :
angularremedyervicenowangular.jscontrolmhelpdeskoperations

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