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Oracle Business Analyst CRM

4.00 to 7.00 Years   Pune   08 Jul, 2019
EMERSON INNOVATION CENTER
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

This position will be responsible for carrying out Production Support for Global Instance of Emerson Automation Solutions Requires expert skills in Oracle Production Instance Support/Troubleshooting Resolving Issues/ Root cause Investigation, Problem resolution and Communication with Customer.Skills & Experience Required:

  • Support / Implementation experience and detailed understanding of the following Oracle Applications: Depot Repair, Teleservice, Field Service, Install Base, Service Contracts, Quoting, Spare Management, Sales Online, Marketing Online, CRM Foundation, TCA add on advantage to have knowledge of iStore
  • 4-7 years of experience in Oracle ERP, at least 5+years of experience with Oracle 12i E-Business Suite preferably in a Oracle CRM
  • Knowledge in Oracle CRM standard functionality and experience with customizations, extensions, modifications and integration (CEMLI) components
  • Familiar with Oracle application architecture
  • Working knowledge of Oracle Setups for 12i E-Business Suite: Request to Repair, Dispatch to Debrief, Contract to Renewal, Quote to Warranty and RMA Business process cycle, functional module setups, profile options, flex-fields, functional module interfaces
  • Understanding of software development methodologies, development processes, change management, and deployment procedures
  • Experience with gathering user requirements and understanding and interpreting requirements specifications
  • Ability to analyze, understand, trouble shoot and effectively communicate functional details to end users and management
  • Experience with full Systems Development Life Cycle
  • Self-Motivated & Team player
  • Must be a team player with the ability to work independently as well as part of a team
  • Must be flexible, adaptable and have the ability to work in a fast paced changing environment. Strong analytical and problem-solving skills
  • Ability to work in a demanding user environment.
  • Strong interpersonal, written and verbal communication skills. Solid analytical, negotiation and problem solving skills.
  • Develop training material and application documentation as required. Educate business users
  • Provide guidance in data preparation and migration
  • Provide support for configuration and application of multiple functional modules.
  • Identify and test application patches prior to promotion to production. Proven history of successful problem solving with a sense of urgency Work with Oracle Technical Support on SR resolution
  • Person should have end-to-end implementation experience in CRM
  • Must willing to work in shifts
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Keyskills :
supportcrmerporacletechnical

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