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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Gender : AnyJob Role & Responsibility :Experience with Oracle RightNow Customer Portal Development, Widget customizations and Add- In DevelopmentArchitecting on overall Oracle CX products (Oracle Sales Cloud, Service Cloud, Marketing Cloud, CPQ)Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting.Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL.Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions.Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.Demonstrated proficiency in customizing and creating CRM objectsStrong Customer portal development knowledgeSkills :Sound knowledge in Incident Management- designing Incident queues, workspacesAdd- in and Business rules creationWorkspaces Design and creation of WorkflowsCustomer portal development and customizing widgetsEmail Management and Reports creationExperience on Surveys and Chat modules in Oracle Service Cloud (Right Now)Experience in Right Now community web self serviceExperience in API based web services integrationExcellent oral and written communication skills.Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Mgmt., Rules, UI customization, Analytics, Custom Objects, ROQLCompleted at least two Oracle RightNow CRM implementations/ upgrades with a good balance of functional and technical expertiseJoining : Immediate,
Keyskills :
awsautomationconsultingcontentmanagementwebservicesbusinessrulestaltechnicaldesignetwkingaclecrmcustomobjectscustomerpemailmanagementtaldevelopmentkingexperienceincidentmanageme