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PC Admin

2.00 to 3.00 Years   Pune   31 Dec, 2019
Amdocs Development Center India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Provide support to Amdocs internal users for IT related support
  • Knowledge to support various Desktop and Laptop models available in Amdocs
  • Should use the internal SNOW (Service Now) tool to log new cases update progress on existing cases in a timely manner
  • Follow all procedures laid out for the Amdocs IT team
  • Automate support inline wherever possible.
  • Use technical knowledge bases(internal external) to resolve technical issues collaborate on issues with relevant teams as required
  • Support meeting/conference room IT infrastructure
  • Handle LAN issues individually. Involve remote Network team for any major network activities.
  • Manage allocation and configuration of Telephony devices.
  • Engage with business leaders to understand their expectations from IT Services provided in this region
  • Communicate challenges/ risks to direct manager for initiating corrective actions where required
  • Need to be on call after office hours and during weekends for any major disruptions in IT Service
  • Required Skills/Domain Knowledge
  • Must have minimum 2-3 years of technical support experience
  • Excellent communication skills
  • Knowledge to remote support tools like Skype for Business, RDP, SCCM, Bomgar
  • Excellent knowledge of PC, Laptop, Thinclient & Printer hardware
  • Expert knowledge of Windows7, Windows10 & MAC operating system (added advantage for intermediate Linux & Unix knowledge) operating system
  • Windows 2010 and fine tuning the same in compliance with Amdocs policies.
  • Excellent knowledge to evaluate new hardware to support growing business needs at site
  • Intermediate knowledge of Windows Exchange messaging system
  • Intermediate knowledge of backup systems like OneDrive, Druva Insync
  • Intermediate knowledge on Sharepoint
  • Knowledge on UC devices like Polycom, Trio, Intel Unite etc.
  • Knowledge on MAC OS deployment & Configuration using JAMF
  • Intermediate knowledge of Avaya EPBAX and expert knowledge of configuring Avaya extensions/ softphones.
  • Preferred Skills/ Domain Knowledge
  • Windows System Administration.
  • PC support
  • Cisco Networking
  • Avaya Administration
  • Server Administration
  • Good knowledge of MS suite of products like O365- Teams
Why you will love this job:
  • You will have responsibility of setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
  • You will provide appropriate support according to roles and SLA.
  • You will Comply and Collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.
,

Keyskills :
windows system administrationmac os it servicesremote support cisco networkingtechnical support it infrastructurecorrective acti

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