Physical Identity and Access Management Badging Assistant

Job Description

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

The Essential Functions Include:

1. Represent Pinkerton core values of integrity, vigilance, and excellence.
2. Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the Corporate Global Badge policy.
3. Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that Service Level Agreement (SLA) and commitments to internal customers are met.;
4. Monitor RightCrowd system (and other standalone Visitors Management Systems) working status and coordinate with global team for area access request.
5. Manage ANT Groups to ensure all information on Primary Owner, Secondary Owner and Access Approver is updated.
6. Oversee the management of access levels creation, request and level modification in the Lenel Access Control System.
7. Provide technical guidance for the development of solutions, understand and analyse different technology solutions.
8. Provide input to the Site Setup Matrix (SSM) for new and existing Corporate Office projects (i.e. Day 1 and Day 2 works).
9. Serves as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations.
10. Ensure proper maintenance of badging inventory and records across assigned Corporate Offices.
11. Work with Finance Support Manager to manage Purchase Orders (PO) relating to Badging Operations.
12. Work with Area Access Managers (AAM) to review restricted spaces and maintain updated audit access report.
13. Plan and conduct scheduled audits (i.e. quarterly) on AAM, Badge Access Levels across assigned corporate offices.
14. Capture business requirements and workflows and provide solutions to meet customer needs.
15. Develop, plan and conduct training sessions to meet customer needs.
16. Capture meeting minutes action items.
17. Coordinate with internal ACS stakeholders to manage, track and control projects issues timely delivery.
18. Perform other badge and physical identity area access management related duties as assigned by the PIAM Lead-India.
19. All other duties, as assigned.

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Must be willing to participate in the Company pre-employment screening process, including drug screen and/or background investigation.
• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., email, cell phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in India.
• Must have the ability to speak, read, and write English.

Minimum Graduate with zero to two years of experience in management ofaccess management and customer service.Competencies

• Diploma in security management or other relevant field.
• At least threeyears of experience in management of regional access controls/security platforms/systems and customer service.
• Ability to multi-task and deep-dive as needed.
• Ability to manage business stakeholders remotely and in a timely manner.
• Experience and in-depth technical knowledge of access control systems (Lenel preferred) and badging operations.
• Ability to adapt to a fast paced, high demand and dynamic work environment.
• Attention to detail and a high degree of personal organization.
• Must be proficient in communication, both verbal and written.
• A demonstrated passion for customer service is a must.

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Keyskills :
customer service managementsafety music makingservice level access controlpurchase orders customer serviceaccess management