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Process Associate

1.00 to 2.00 Years   Pune   09 Mar, 2021
Eaton Technologies Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Process Associate - BI - APAC Region in Eaton s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it s in our values, part of our vision, and our clearly defined aspirational goals.This position for SMC- Process Associate Customer Support will be responsible for managing customer Support requests received from various sites in the US and EMEA region related to Order Management. The primary responsibility of this role will be to manage customer orders, including order entry and order changes. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. The position requires a good understanding of systems and tools including MS Office and quick adaptability to Eaton s ERP s.Focus of this role would be to manage the received transaction processing with complete ownership of the received order/quote as per the process guidelines.This exciting role offers opportunity to:

  • Review of service receipt tools such as Mailbox/SharePoint/Shared drive
  • Enters new orders/quotes from customers through order entry systems, with emphasis on error-free order management
  • Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics
  • Maintains accurate and organized order files, order acknowledgments and customer contact information to the required shared drives/tools/systems
  • Proactively communicates in a timely manner with internal teams/stakeholders regarding order verification queries, order status, pricing and shipment status
  • To be competent on 1-2 process task (Portal, Order Entry or quoting)
Qualifications
  • Any Graduate
  • Computer savvy and familiar with MS Office (Excel, Word, MS Outlook)
  • Good Typing speed
  • 1 years - 2 years of experience in back office processes, preferable in order management
  • Hardworking and quick learner
  • Flexible working in US shifts
  • Positive approach
  • Good communication
  • Exposure to any ERP s- Oracle, SAP, Mainframe based, Siebel C360, Excel
Yes! Because you are the one we are looking for, we hope to hear from you now!We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you ll find one thing in common. It all relies on power. That s why Eaton is dedicated to improving people s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. We re ethical, passionate, accountable, efficient, transparent and we re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: Asia PacificOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position : NoDoes this position offer relocation : NoTravel: Yes, 10 % of the Time,

Keyskills :
customer relationsinsurancequalitysalessapms officeback officecustomer supportpower managementcustomer contactphotographic memorytransaction processing

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