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Product Support - Fund Accounting

4.00 to 9.00 Years   Pune   13 Mar, 2023
Fidelity National Information Services, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    We are looking for an individual to be part of Client Experience (Product Support) team, which supports Investment Accounting Manager (formerly InvestOne).Team provides production support to APAC & Middle East clients for suite of products with InvestOne at the core of the suite. What you will be doing
    • Providing day-to-day support to clients across multiple FIS products.
    • Ensuring that all client queries are resolved maintaining high quality responses and timeliness.
    • Acting as a first escalation point for clients and liaising with level 3 support teams to ensure issues are prioritized and resolved.
    • Working and liaising with internal teams like product development team, technology services management team, professional services team, etc.
    • Understanding clients setup, workflow processes to replicate the client scenario and report the issues to concerned teams.
    • Documenting customer information and recurring technical issues to support product quality programs and product development.
    What you bring
    • Minimum 4-9 years of Capital Markets (Fund Accounting) experience
    • The ideal candidate must possess NAV calculation experience working with mutual funds or hedge funds
    • Knowledge of financial instruments and fund accounting are essential
    • Excellent oral and written communications skills
    • Working experience on InvestOne will be an added advantage.
    • Good analytical and problem-solving capability
    What we offer you
    • A modern, international work environment and a dedicated and motivated team
    • A competitive salary and benefits
    • A variety of career development tools, resources, and opportunities
    • Time to support charities and give back in your community
    • A fantastic range of benefits designed to help support your lifestyle and wellbeing
    • Great workspaces with dedicated and motivated colleagues
    • A broad range of professional education and personal development opportunities
    • A work environment built on collaboration, flexibility, and respect
    ,

Keyskills :
mutual fundsfund accountingcapital markets

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