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Professional, Network Operations

6.00 to 11.00 Years   Pune   30 Mar, 2022
Fiserv India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System AdministrationProfessional / Soft Skills Training
EmploymentTypeFull-time

Job Description

    Job Responsibilities
    • Provide network support for troubleshooting and resolving network related incidents.
    • Manage incidents through to resolution to include: coordinate and test with vendors and customers, internal communication and escalation, and follow-up/documentation of the troubleshooting performed.
    • Maintain network systems tools, applications.
    • Experience with network diagnostic tools required, i.e. Spectrum, E-Health,
    • Perform sniffer packet captures and analyze the trace data to rule out network issues and provide diagnostics for network, application performance issues and server problems.
    • Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client in a clear and concise manner.
    • Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful circumstances, while representing the team with quality.
    • Participates in Problems reviews, bridge calls and Sigma meetings.
    • Performs network changes.
    • Assists with Maintenance Windows as needed.
    • Create and maintain internal processes and procedures.
    • Create & review monthly Reporting including capacity reporting, incident reporting, etc.
    • All other duties as assigned.
    Must to have skills
    • CCNA/CCNP -Routing /Switching
    • Experience with Sniffer and deep packet analysis
    • Hands on F5/Netscalers Load Balance experience . Knowledge of VIPS, Pool ,Node etc is needed.
    • Should be well versed with SSL/Cert renewal process.
    Good to have skills
    • Knowledge of Palo Alto, checkpoint
    • F5 proxy - SSL cert renewals
    • Knowledge of Splunk
    Skills and Knowledge Required
    • Excellent communication skills, well spoken, ability to deal with clients and managers at various levels, work with engineers & vendors.
    • Must be outgoing, self-starter and be able to resolve complex issues with limited supervision or direction.
    • CCNA desired. Proficiency in Cisco routers and switches, Microsoft Office Applications and Visio Diagramming.
    • Excellent oral, written, analytical skills. Ability to communicate technical concepts to non-technical employees.
    • Must be able to work as a team member in a technical project environment. Must be self-motivated and able to think outside the box.
    • Experience defining and creating process and procedure documentation preferred. Ability to act a mentor and train 1st level associates.
    • Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, HTTP, FTP, TCP, and Spanning Tree.
    Additional Responsibilities and Requirements
    • Experience configuring and independent troubleshooting of Cisco Switches and Routers.
    • Experience with troubleshooting WAN and LAN connectivity issues.
    • Knowledge of BGP& EIGRP is necessary.
    • Knowledge of load balancing concepts is required. Specific knowledge of Brocade and Cisco Load Balancing products is desirable.
    In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.,

Keyskills :
business unit managementcisco routersload balancingcisco switchesnetwork supportnetwork systemsmicrosoft officeincident reportingspectrum management

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