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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics,General / Other Software |
| EmploymentType | Full-time |
Position Overview:
Optimas is looking for a friendly, patient empathetic program management analyst , to provide best-in-class service to our customers in a multi-location global distribution environment. Outstanding collaboration with internal stakeholders like sales, supply chain and operations support teams is critical to achieving objectives.
Principal Activities:
Maintain strong Internal relationships;
Meet and/or exceed service expectations and initiatives of the business;
Partner with supply chain to address urgent customer needs;
Adhere and perform to the customer service representative key performance indicator;
Adhere to and embrace the THREAD values of Optimas;
Adhere to and embrace the c ustomer Service best practice s for continuous improvement.
Developing, engaging and maintaining cross functional teamwork and driving communication between Optimas support teams internal stakeholders.
Closely manage and update your TLR Open Order Book .
Key Responsibilities:
Continuous communication with Internal departments via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies .
Responsible for all system transactions to service customer needs : TLR creation Internal and external copies to be sent out , Management of the escalation parts list, Updating of the Open Order book, tracking order status,
Provide a ssistance and Support to the Sales Organization Team as assigned ;
Communicate effectively with the Supply Chain team and other internal departments ;
May prepare and/or present KPI s on the current stock levels and concern parts;
Meet or exceed Customer Support Rep KPI s.
Other tasks and duties as assigned.
Key Competencies:
The ideal candidate must have the following competencies:
Strategic Vision.
Building organizational capacity.
Results driven.
Embrace change.
Collaboration and Influence.
Entrepreneurial spirit.
Customer value and Market focus.
Positive attitude , Friendly, patient and empathetic
Skills and Qualifications:
Relevant Work Experience approx. 2 ~3 years with a Business or Engineering degree.
Program Management, Material Planning, Forecasting/Demand management with excellent Customer service skills.
Ability to facilitate liaise actions with cross functional teams globally from a remote location.
Effectively manage multiple priorities with attention to detai l.
Analytical mindset to quickly review multiple data points problem-solving skills.
Highly motivated, with a can do attitude, competitive self-starter with a strong sense of urgency works well under pressure.
Ability to lead resolution of issues internally and externally.
Excellent interpersonal communication skills.
Fluent in English language, as the position requires to deal with global stakeholders customers.
Strong computer skills - MS Office, Good excel skills, Email management
,Keyskills :
ms officesupply chaincustomer valuecomputer skillsproblem solvingcustomer servicecustomer supportenglish languageemail managementmaterial planningdemand managementprogram managementcareer developmentcontinuous improvementinterpersonal commun