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Project Lead

2.00 to 5.00 Years   Pune   30 Jan, 2022
Infosys Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Participate in regular meetings with various Service Desk engagement SPOC s/COH on a regular basis to gather training requirements (monthly/quarterly/ Ad-hoc basis) Prepare training plans based on the requirements, co-ordinate with the learning council & publish details of the workshops on learning calendar Conduct Classroom/Virtual workshops on the following topics for various target audience on a regular basis (monthly/quarterly/ Ad-hoc basis) I. Service Desk Basics training based on ITIL(V3) II. Technical Foundation Technical Training OS, Networking, Hardware, Messaging (Outlook, O365, OneDrive, SharePoint, Teams etc) III. New Market Product Training Ex: Microsoft Intune, Office 365, Bit locker etc Publish Training completion & status report on the Learning Hub/Lex platform to grant credits for the participants Maintain a repository of training completion status, attendance & scores of individuals for audit purposes Create new training documents/presentations & update existing documents on a requirement basis Create new courses/update existing courses on Lex platform on requirement basis Provide additional support to Service Desk engagements in ongoing operations, handling ongoing escalations (Ex: DSAT analysis, reducing AHT etc), data analysis, identifying improvement opportunities, training need analysis, creating customized training plans and conducting training/refresher trainings Explore improvement opportunities and Provide insights to the respective teams on a requirement basis. Overall work experience of 6 years Graduate in any discipline. B.Sc. Computer Science / or Graduate with any technical degree/ diploma preferred ITIL certified or trained preferred Willingness to work in rotational shifts,

Keyskills :
spocbitlockeroffice 365

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