| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Monitoring calls of CSRs to make sure that call center employees are in compliance with the quality standards.Capturing Customers voice & plugging off process gaps also close looping the same.Process audits for to maintain the basic hygiene on floor.Provide training, Coaching, Feedback & assistance to call center representatives to make sure that they understand new product & process in a better manner.Attend call calibrations and taking briefing dipstick to check awareness whether CSRs are updated about new product launch & various changes going in process.Provides and implements workable solutions to business issues/ problems with minimum referral to senior management.Maintaining accuracy in reports related to audits, certifications, Mock sessions, Projects and analysis, MIS etc.Corrective action plan based on the analysis rolled out.Provide motivational and professional support to the teamHelping call center representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.Experience - 4 - 6 Years in (Call Center Sales) Languge - Marathi / Hindi,
Keyskills :
quality auditing rocessaudit customerservice customerrelations