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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Participates in the design of call monitoring formats and quality standards Performs call monitoring and provides trend data to site management team Uses a quality monitoring data management system to compile and track performance at an individual level Participates in customer and client listening programs to identify customer needs and expectations Provides actionable data to various internal support groups as needed Coordinates and facilitates call calibration sessions for call center staff Provides feedback to call center team leaders and managers Prepares and analyzes internal and external quality reports for management staff reviews Qualifications Two plus years of call center customer care experience, preferably in a technical environment Excellent oral, written and interpersonal communication skills Exceptional listening and analytical skills Intermediate level of knowledge/ expertise with PC hardware and software (Word and Excel) Intermediate to advanced level of knowledge with Internet technology; familiarity with cable modem technology desired Strong knowledge of customer care processes and techniques Demonstrated ability to work well in a team environment Dedication to providing exceptional customer service Education UG: Any Graduate PG: Any Postgraduate About Salesify Salesify, a leading provider of B2B demand generation services, helps clients create pipeline and accelerate revenue by identifying, profiling, nurturing and connecting with the right decision makers within their targeted customer and prospect accounts. Our services include account profiling and competitive research; appointment setting services; and content syndication. We commit to delivering high quality, cost effective services and programs, tailored to address each customer s unique requirements. With over 300 clients, Salesify has a proven track record of helping some of the world s largest technology companies drive revenue. Salesify s recent innovation, TechLeads Online, puts sales and marketing intelligence into the hands of businesspeople by showing the install base of over 10, 000 B2B technology products in hardware, software, and SaaS platforms, across 2, 000, 000 companies. Using this knowledge, TechLeads Online users can target competitive install bases, complementary product users, and understand true market share to add value to their business intelligence activities. Salesify has been named to the Red Herring Top 100 North America 2014, Inc. 5000 from 2010 through 2013, and is recognized as a fast growing company by the Silicon Valley Business Journal and Deloitte Fast500. TechLeads Online is also a 2013 Stevie Awards winner in the New Product of the Year: Software Business Intelligence Solution category. We are an Equal Opportunity Employer.,
Keyskills :
auditing quality customer calibration ustomercare pchardware customerrelations testcases marketshare callcenter datamanagement installbase sitemanagement costeffective callmonitoring supportgroups