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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 8 - 18 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Urgently looking for Sr.Manager / Manager QUALITY for Hexaware BPS Navi Mumbai and Pune Location!Total 3 requirements 1 at Pune and 2 for Navi Mumbai PuneQuality manager should have BFSI quality experience Black Belt Certified#Job Location: Hinjewadi Phase 2 PuneMumbai Sr.Manager Quality should be from BPO background Black Belt Certified FTE count 1000 plusJob Location: Mahape Ghansoli Navi Mumbai CTC no constraint for right Candidate60 days NP will be considered Immediate Joinees PreferredFunctional AspectsDrive the Process Excellence culture using Lean Six Sigma methodology across the organization with commitment, passion and persistenceLead Transformational initiatives within Business Units to meet the BU goals and objectivesLead/ participate in Six Sigma and Lean projectsIdentify and Mentor Six Sigma and Lean projectsMentor Green/ Black Belt TraineesParticipate in consulting assignments Internally and at Client siteSupport/ Enable change management ensuing from the projectsValue stream Mapping/ Process mappingFollow up on action itemsRecommend new/ improvements to delivery modelsPrevious experience in transactional qualityShould be aware of quality parameters, setting up quality framework for operationsIdentify and ensure implementation automation projects, process improvements and cost optimization opportunitiesSupport maintenance of World Class Delivery standardsSupport Initiatives from CEOs office through CEO PMOCreate reports for COO, Functional headsOperational Heads and QPEMonitor dashboards and issues for early warning signals and trendsSupport for RFP, RFI, Sales CollateralsSix Sigma and other (ARM grid) trainingsParticipate in various meetings as part of the profileEnsure compliance to ISO 9001/ 27001Behavioral AspectsShould be self-driven and proactiveShould be a team playerShould have good analytical and communication skillsShould be able to maintain cordial relationship with customersShould be detail orientedShould be able to creatively solve issues and conflictsEducationMandatory: Graduate in any stream, Six Sigma Green or Black Belt Certification from a reputed institute/ companyDesirable: Graduate / Post Graduate in StatisticsExperience:2 3 Years in a Six Sigma Black Belt roleTechnical Competencies: (Job related)AnalyticsGood knowledge of MS OfficeWell equipped with statistical tools (Minitab)Soft Skills: (Job related)Professional etiquetteGood Communication skillsGood interpersonal skillsOthers Visio / BizagiMandatory: BB certification
Keyskills :
qualitydocumentationinspectionisoualitycontrol