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Relationship Executive (Admission Counsellor)

2.00 to 7.00 Years   Pune   04 Apr, 2019
K J Foundation
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
Industryducation / Training
Functional AreaCareer / Education Counselling
EmploymentTypeFull-time

Job Description

The role is into Parent Servicing.School experience preferred

  • Addressing, handling or re-directing queries with regards to admission on time.
  • Post registration, taking the parents on a School tour.
  • Informing the parents of fee structure & School timings.
  • Updating forms & allotting house divisions.
  • Assisting the parents in selection of all optional facilities (Bus, Canteen, PSA, Kids Club)
  • Handle enquiries received through phone (toll free), web, email.
  • Generate and qualify leads through outbound cold calling.
  • Manage to convince the parents /potential customers to visit the school premises from where the Relationship Team shall take over.
  • Follow up on no show cases.
  • Make post school visit calls to the same parents /potential customers to enquire on their experience and check if all doubts were well catered.
  • Manage up-sell and cross sell opportunities within the group (as and when the group is ready)
  • Ensure 100% capturing of potential parent interaction data in ERP and generate related reports
  • Co-ordinate with parents for Coffee Meet including sending invites to Parents for the Meet.
  • Post joining providing the students with the ID cards & ensuring parents of students get bearer cards.
  • Maintain and update Register of inward & out ward Mails.
  • Coordinate with other various departments for functioning.
  • Assisting in School promotion related activities and competitions within the School premises or outdoor.
  • Quality of Interfacing with Parents/Students
  • Quality of participation in organizing VIVA, Coffee Meet and other School events.
Desired Candidate Profile:Educational Qualification:Should be a graduate/Post Graduate in any field preferably in Business Administration or Marketing.Working days - 6 days in a week. ( Monday - Saturday )Experience:Minimum experience of 2-10 years required, at least two years of relevant experience preferred.Candidates from Education background Industry preferred.Marketing experience preferred.Excel Knowledge essentialExcellent Social SkillsExcellent Listening SkillsExceptional Communication SkillsProblem Solving SkillsPresentableExcellent Telephone Etiquette.

Keyskills :
queriespsacasesadministrationadmissionssalesservicingcardseducationwebqualitymarketingirectschoolsalescolddevelopmentrelationshipbusinesscallingcustomer

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