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Req. for Application Support, Associate

2.00 to 4.00 Years   Pune   10 May, 2022
Fiserv India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position overview: 1. A L1 Engineers should be able to manage and troubleshoot EnAct Applications (MS Dynamics based product).2. Regularly collaborate and communicate with onshore for Reporting Purposes and to Provide Resolution On-Time.3. Understand the Client Business and Prioritize things accordingly.4. Provide resolution on l1 basis and post rout to L2 Issues/Defects, and be able to communicate well with client and all other stake holders.Skill requirement: 1.Ready to work in US work time shift.2.Should have 2-4 years of experience in software support projects for web based or CRM based application.3.Knowledge on developing, deploying, customizing and integrating Microsoft Dynamics CRM4.Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, Lync)5.Knowledge in using the either the CRM SDK or plugin platforms.6.Exposure with front end development (HTML 5, CCS 3, JavaScript, JQuery)7.Exposure with Microsoft .NET 4.0 + development using C#8.knowledge of Database programming (PL/SQL)9.Exposure with source control management systems and continuous integration/deployment environments10.Understands and uses programming and documentation best practices11.Self-starter with ability to handle multiple tasks and priorities12.Must have excellent communication and client development skills13.Ability to work independently and as part of a team.14.Knowledge of VISTARA , SAML is added advantage.Job responsibility: 1. Monitoring of EnAct product.2. Monitoring all scheduled jobs in environment3. Problems/Issues/Defects Recording and Dissemination4. Take action on all exceptions found while monitoring EnAct application instances and logs.5. Diagnostics of Problems/Issues/Defects6. Setting Severity Levels to Problems/Issues/Defects7. Problems/Issues/Defects Analysis8. OwnershipHandover of Problems/Issues/Defects Ticket until Resolution9. Follow-up and Resolve Problems/Issues/Defects within SLA10. Workaround, Corrective Fixes, Removal of Data Errors11. Application Maintenance and Operations12. Provide necessary Apps log to L3 /SME & all required support to diagnose a reported problem13. Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and the Clients with Definite dates14. Pro-Active Communications15. Experienced in Problem Management/Incident Management Processes.16. Ready to work in US work time shift.17. Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.18. Maintaining accurate records of all issues with resolution and contact details.19. Installation and routine maintenance MS DYNAMICS application and monitoring applications.20. Make continual improvements to procedures and documentation.21. Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.,

Keyskills :
front endsoftware supportservice providersmicrosoft dynamicsclient developmentmanagement systemsmicrosoft productsroutine maintenance

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