Require for the post of Customer Service Representative

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Customer Support Representative in Eaton s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it s in our values, part of our vision, and our clearly defined aspirational goals.The primary responsibility of this role is to (i) provide the various internal stakeholders with product, delivery, pricing, claims/returns and program information, (ii) manage orders, including order entry and order changes and (iii) expedite orders and shipments with operations. Incumbent will also be responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. This exciting role offers opportunity to:
• Receive, review and complete selected Purchase Orders (PO) and Purchase Order modifications in the various Aerospace ERP systems by following the processes defined and tools provided
• Be responsible for processing PO s for OEMs and Distributors.
• Expedite orders to prevent customer AOG (Aircraft on Ground) request or machine downtime. Prioritize the orders and shipments in a timely manner.
• Provide product information or leverages internal resources to fulfill requests
• Update the Sales Orders to reflect all the correct information as compared to the Purchase Order
• Prove to be highly accurate, reliable and timely on activities delegated by the Sites
• Maintain accurate and organized order files, order acknowledgments.
• Proactively communicate in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
• Promote customer satisfaction and achieve cycle time reduction through team-based problem solving.
• Foster an environment which promotes Eaton s goals and philosophy, encourage continuous improvement and builds stakeholder relationships.
• Work closely with SME on taking adhoc projects for the process.
Qualifications
• Education level required: Bachelor s
• Years and area of experience required: Minimum 5 years experience in Customer Service
• Technical knowledge:
  • Data entry skills, including proof reading
  • Knowledge of ERP (Oracle), order management (including MFG/PRO & Pharos) software programs
  • Microsoft office (Excel, Word, PowerPoint)
  • Solid understanding of markets (customers, end customers and competitors) and how our products service those markets
• Soft skills:
  • Organization and time management skills
  • Reasoning ability
  • Problem Solving Skills
  • Communication skills
  • Out-of-the-box thinking
  • Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.
Yes! Because you are the one we are looking for, we hope to hear from you now!Job tag: *LI- JSWhat you will get from usEaton s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It s where bold, bright professionals like you can reach your full potential and where you can help us reach ours. Eaton s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Job: Marketing Region: Asia Pacific Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position : No Does this position offer relocation : Relocation from within hiring country only Travel: No Eaton: Why work at Eaton CaptionsDisabled Transcript DisabledCaptionsGo back to previous menuDisabled DeutscheDE EnglishEN Espa olES Fran aisFR HindiHI ItalianoIT PolishPL Portugu sPT T rk eTR ZHPausePlay% buffered 00:0000:00UnmuteMuteSettingsExit fullscreenEnter fullscreenTranscript[gentle music] What I enjoy about working at Eaton the most is probably my interaction with so many different, great people from across the world. Eaton values diversity, so I get to work with people with different backgrounds and ideas, which at the end, lead to great and creative results. This is a company fundamentally that cares about people and that cares about how we do business. The culture really drew me in. The people genuinely care and wanna see each of us succeed and do well. And my manager has been very supportive from the day one about my development course. That shows Eatons commitment in my future. Eaton, as an organization, has a heart. And no matter where you go in the world, Eaton lives and loves in the communities in which it operates. Also, for the wellbeing initiatives that Eaton has here and helped me not only to improve my health, but my family quality of life. [gentle music]Video length: 78 seconds 1:18[gentle music] What I enjoy about working at Eaton the most is probably my interaction with so many different, great people from across the world. Eaton values diversity, so I get to work with people with different backgrounds and ideas, which at the end, lead to great and creative results. This is a company fundamentally that cares about people and that cares about how we do business. The culture really drew me in. The people genuinely care and wanna see each of us succeed and do well. And my manager has been very supportive from the day one about my development course. That shows Eatons commitment in my future. Eaton, as an organization, has a heart. And no matter where you go in the world, Eaton lives and loves in the communities in which it operates. Also, for the wellbeing initiatives that Eaton has here and helped me not only to improve my health, but my family quality of life. [gentle music]Life At EatonLife At Eaton,

Keyskills :
salesbillingcustomer supportorder managementcustomer servicetime managementpurchase orders