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Required for Cluster Manager - Rural Consumer Durable

4.00 to 8.00 Years   Pune   21 Feb, 2023
Bajaj Finserv Lending Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    * Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) PROJECT MANAGEMENT Spearhead a team of 5 to deliver an engaging and friction-less customer-focused digital experience across company assets like website customer service portal and various touchpoints. Assess the company s digital assets on a daily basis to identify consolidate and report customer experience concerns. Analyse and synthesize this data to measure and validate the performance of digital experiences primarily for customer journeys. Work with leadership teams within marketing and business teams to understand business objectives & lead the customer journey conversations to build a superior digital experience. Influence the consumer journey creation process with the product design team to ensure we re delivering best-in-class digital experience. Define own and deliver the KPIs for a zero-error environment and high NPS. Continuously assess competitor scans and market landscape to generate most up-to-date insights findings and the best digital consumer experience practices across platforms. Champion 2 to 3 big consumer experience initiatives in a year to create amazing customer experiences across the entire digital customer journey. TEAM DEVELOPMENT Lead inspire and groom team members to professional heights playing a key role in their career development. Engage the team to practice an analytical hypothesis-driven approach to improve their performance and become a well-rounded professional. Create opportunities for them to push above their weight. Clearly establish individual performance expectations and evaluation metrics and regularly review individual performances. Guide and align them to the company s culture and develop their inter-personal and stakeholder management skills. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Running a comprehensive project involving multiple stakeholders from within marketing teams like performance marketing technology QA analytics to centre of excellence units sitting within businesses. Building a customer-in POV along with delivery the busines objectives. 5. DECISIONS (Key decisions taken by job holder at his/her end) Leverage customer behaviour data and draw inferences to create an exceptional customer journey and deliver superior experience. Setting priorities for various projects and leading the same. Running one s shop end-to-end along with the team members and taking team related decisions. , * SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications & Work Experience Master s in marketing from a top B-school 4+ years of experience working in a digital experience manager role with a customer-focused, and data-driven mindset Preferably from an in e-commerce and digital user experience background (strategy, planning, and market analysis) Project management Analytical mindset to infer customer behaviour data to develop & execute customer-based journeys Exemplary attention to detail Excellent stakeholder management, including the ability to deal with stakeholders at all levels Ability to work in self-directed, fast-paced, results-oriented environment Comfortable dealing with ambiguity; entrepreneurial mindset and ability to lead a team

Keyskills :
salesmarketingbusiness developmentretailinsuranceproduct designdigital assetsuser experiencecustomer serviceteam developmentproject managementcustomer experience

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