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Reservation Manager

5.00 to 10.00 Years   Pune   15 Jun, 2021
Prominent jobs Hiring For Prominent jobs
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaReservation / Ticketing,Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

We are looking for Reservation manager to Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager.RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :

  • Having knowledge of entire Reservation Procedure according to InternationalHotelmanual system.
  • Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
  • Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
  • Allocate daily tasks to Reservations staff .
  • Review reservation booked daily.
  • Reviewarrivalreport daily.
  • Responsible for preparation ofoccupancyforecast.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Responsible for recording Company/Travel AgentRates both in system and correspondence file.
  • Liase with Sales Department in regards to occupancy, Rates Reservations Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel andguestroom facilities/services and ensuresreservations agentsare equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Ensure special handling of repeats guest and veryVIPguest.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinatesgroup reservationsactivity with the Sales Department and Revenue Manager
  • Follows uptentativebookings and updatereservation status
  • Reviewsno-showand cancelled reservations and processeschargesaccording to hotels policy
  • Review room blocking forLong Stay.Suitesand special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Bring to the attention Front Office Manager when the hotel availabilitystatusbe changed and prepare for necessary action.
  • Responsible for work schedule
  • Responsible for maintaining a Neat and Orderly position at all times.
  • In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Keyskills :
supplytelephone mannerrepeatsmonitoringcablesschedulecommercialfront officerecordingoccupancyoperationsaccountsnegotiationsalesinventory management

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