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RPA Support Analyst

8.00 to 12.00 Years   Pune   03 Jan, 2020
Medline Industries India Private Limited
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Responsibilities:

  • Anticipate, identify, track and resolve technical issues and risks affecting delivery
  • Liaise closely with other PGDS and Third Party Support groups to resolve problems.
  • Documenting, logging and managing support requests in the Service Management tools to high standards.
  • Proactively engage in improvements initiatives through constant review of processes/procedures
  • Represent RPA Technical Support team on any project activity which may impact support services
  • Monitor automated processes to ensure successful execution as per defined schedules
  • Monitor Termination / Failure of Bots and take corrective actions
  • Restart Bot based on the Handbook / Manual
  • Triage or escalate alerts from underlying applications
  • Raise incident for abnormal Termination / Failure follow up till closure
  • Manage multiple Bots based on the processing volumes
  • Increase the availability for effective utilization of Bots
  • Periodic health check of robotic resources
  • Incident/outage/change/problem management
  • Report Weekly metrics and analysis
  • Operational continuous improvement
  • Perform minor enhancements and fixes
  • Coordinate with respective business application teams to get the bot working to its expectation
  • Coordinate with Network, security and other technology teams as required.
  • Participate in situation monitoring calls and Patch maintenance routines
  • Identifying and escalating problems to Incident Management and to Team Leaders, which could have high impact to Business customers
  • Available on-call support
  • Plan and prioritize own work and ensure on time delivery of all assigned tasks.
  • Work effectively with immediate colleagues to complete allotted tasks.

    • Education and Experience Level

  • At least 5 to 7 years of experience developing and/or supporting in different kinds of automation tools with at least 2+ years of experience in RPA development using UiPath or other kinds of automation tool
  • Should be adept with RPA lifecycle and support model.
  • Should contribute in building the CoE for RPA UiPath.
  • 2+ years of experience in maintenance support functions on RPA technology. Working Knowledge on UiPath would be a plus.
  • Should have sound knowledge on .Net with C# or JAVA, OOPS concept and fair understating of Database.
  • Good debugging and troubleshooting skills to identify and resolve issues.
  • Good communication skills, analytical and problem-solving skills
  • UiPath Advanced Level Developer certification is preferable
    • Required Skills At least 5 to 7 years of experience developing and/or supporting in different kinds of automation tools with at least 2+ years of experience in RPA development using UiPath or other kinds of automation tool Should be adept with RPA lifecycle and support model. Should contribute in building the CoE for RPA UiPath. 2+ years of experience in maintenance support functions on RPA technology. Working Knowledge on UiPath would be a plus. Should have sound knowledge on .Net with C# or JAVA, OOPS concept and fair understating of Database. Good debugging and troubleshooting skills to identify and resolve issues. Good communication skills, analytical and problem-solving skills UiPath Advanced Level Developer certification is preferable ,

    Keyskills :
    unix troubleshooting customerrelations sla environment healthcheck problemsolving automationtools servicemanagement upp tgroups oncallsupp supp tservices keffectively technicalsupp rective

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