Sales Application engineering specialist- Data Center segment

Job Description

*Provides technical support and training to clients after the sale of the product; troubleshoots technical problems. May provide technical training to customers staff. Recommends product improvements to design staff in response to customer feedback.Supports counterparts in strengthening their relations in customer partnerships.Works with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect the sales, installation and utilization of the companys products.Proposes changes in products and services that result in cost reductions and increased sales.Provides sales force coaching focused on technical development.Evaluates products and solutions based on customer requirements.Participates in all technical aspects of the sale.Prepares operating manuals, reference materials or training materials for customers and the sales force.Six Sigma certification and involvement to improve customer operating costs and product reliability / durability.Mentors and grows less experienced technical support specialists., *SkillsCustomer focus - Building strong customer relationships and delivering customer-centric solutions.Ensures accountability - Holding self and others accountable to meet commitments.Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.Being resilient - Rebounding from setbacks and adversity when facing difficult situations.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins product specific methodologies to determine the assignable cause within appropriate time constraintsEducation, Licenses, CertificationsCollege, university, or equivalent degree in engineering or a related subject required.This position may require licensing for compliance with export controls or sanctions regulations.ExperienceIntermediate level of relevant work experience required.Work closely with data center customers and their consultants during specification finalization for new projects.Work on data center application engineering on Upstream influencing on Cummins products and offerings.Support Data center customers in DG rating sizing as per load list, DG site layout space planning and helping on layout scheme working as per site specific complexities.Work on electrical SLD finalization with customer, electrical panel workings with panel suppliers, BOQ with spec. finalization for project proposal working as per RFQ specs.SSR approvals as per data center application requirements.Connect with Cummins global key account teams and application support teams as per project compliance.Build data center application engineering capability at GOEM Project teams.

Keyskills :
autocadcommissioning3d modellingitem response theorydata centerkey accountsite layoutsite specificspace planningproblem solvingexport controlstechnical supportoperating manualsasme