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Sales Representative

3.00 to 7.00 Years   Pune   16 Mar, 2022
RS Consultants
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities Hiring Sales Representative for an US based client. A manufacturer and distributor of health care supplies and services, over 800 associates across USA, Europe & other International regions. Its Indian branch provides support services in the area of Information Services, Finance & Business processes Management.Required Skills: Previous experience of working in customer services function with strong exposure to order management, documentation, International logistics, customer queries resolution, pricing /quotation processes is must. Excellent Verbal and written communication skills with ability to communicate with various counterparts across several regions. Candidate should have good knowledge in ERP systems (SAP Preferred) and Candidate who has supported on ERP implementation projects will be preferred. Should have good co-ordination skills, proactive approach and strong sense of urgency. Bachelors degree required and Masters in Business administration is preferred. Should have good hands on experience in Excel.Responsibilities: Provide dedicated customer service support to an assigned channel of customers and sales representatives. Place orders, EDI, manual and rush orders for both Customers and sales representatives. Maintain records of prices, delivery dates, inventory and other data related to each transaction. Resolve orders blocks and follow-up with customers as needed. Generate and review medium complexity reports related to orders, active stock, and monthly usage. Process OSIs (Operational Service Issues) that result from shortages / mispicks, damaged freight, price discrepancies, etc. Advise customers and/or sales reps on product shortages, expected delivery dates, price changes, etc. Communicate with carriers and Companys transportation to meet customer and rep expectations while following standard operating guidelines. Escalate when necessary to meet customer s need. Responsible for accessing Customer portals to update and resolve order issues in accordance to Customer guidelines Generate reports to monitor key performance indicators (KPIs) such as OTIF, Open Orders, Shipped Not Billed for assigned channelDesired Candidate Profile Organizational level: Candidate should be aware of Companys core values and respect it. Willing to be accountable for the assigned work and demonstrate the required determination to take it to the closure under guidance and supervision. Demonstrate the zest to learn new things across various domains and also shows interest in sharing that acquired knowledge with team members under guidance and supervision. Work Experience: Candidate should have 3 to 7 years of Customer Services experience and there is no maximum limit for number of years of experience. Previous experience of working in Healthcare, Medical devices, Medical consumables, and Pharma is a plus. Hands-on experience on SAP ERP is must. Experience in related business functions such as purchasing, supply chain, warehousing or sales is Plus. Strong Knowledge on international logistics and Incoterms. Educational Qualification Graduation in any discipline is a MUST, candidate with Post graduation in management will be preferred. Excellent English business communication skills (Read, Write and Speak) Should have decent knowledge on mail etiquette. Intermediate level of skills in Microsoft Office tools (PPT, Word and Excel) with a desire to learn additional software applications as needed to support and enhance departmental goals.,

Keyskills :
salesmarketingbusiness developmenttargetretailkey performance indicatorsbusiness communication skillssap erpsupply chainmedical devicescustomer serviceorder managementmicrosoft officesupport serviceserp implementationcoordination skillscom

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