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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
This position is to speed up resolution of Technical Customer queries which needs more expertise and time and It should save time of development team.Good Experience in Salesforce development and iteracting with the customers.Should possess good knowledge of past, current and in-development features of the productGood problem solving skillsGood writing and verbal communication skillsGood research skillsGood training/presentation skillsDatabase knowledgeLog Monitoring - Log file reading and filteringDebugging SkillsKey responsibilities :Train Customer Success - Level 1 team on new features and measure the quality.Testing/Trial/UAT of in-house product with New releases of SFDC and training QA on the same.Resolve issues escalated by Level 1 team according to the SLA defined.Keep in touch with latest product features of SFDC or any other external integrated systems such as vendors, zoho, oracle etc. Identify impacting feature forward to product teamDo POCs on new ideasTry out new features of external systems.Carry out customizations requirement of in-house products - Prepare SRS, Quotes, SDDs. Work with QAs to test.Be Single point of contact for Level 1 support and tech/product team.Filing cases with Salesforce team and work with them to resolve cases.Change set deployment in Sandox/Production orgSee Logs and send it to Dev TeamContribute in setting automation testing for productsManage external outsourcing vendor for customization or Do customization on OwnVendor Managment and Solving issues,
Keyskills :
salesforce apex utomationtesting verbalcommunication integratedsystems problemsolving