Salesforce Engineer I (Integrations)

Job Description

About Helpshift:We are on a mission to rid the world of bad customer service by mobilizing the way help is delivered. We are customer support technology platform. We help our customers by simplifying their interaction with the users through mobile first approach and giving them in-app experience. We work at scale. Our SDK is installed on 2B+ devices, we serve 820M+ users, 5B+ events processed, 200M+ bots steps executed.About the Team:We enable different 3rd party systems to integrate seamlessly with Helpshift and co-exist with other CRM ecosystem. The team is responsible for providing all sorts of integrations in Helpshift. We work closely with Feature teams, Tech Support, Sales Engineering and Product.Key Components of our infrastructure are:- External facing APIs and webhooks- CRM integration with Salesforce, Zendesk- Integration of HS Bots with 3rd party APIst- Marketplace integrations like AWS market place ( link ), unity market place (coming soon)Projects that you will work on:- Adding new features to Salesforce integration- Researching and working on our Zendesk Integration- Exploring new CRMs and their APIs for integration- Improving external facing API and making them even more easy to use- Improving webhooks experience event granularity, retries, failure handlingRequirements:We re hiring for an Integrations specialist who can work on CRM integrations like Salesforce and Zendesk. Our CRM integration provides a way to sync issues/tickets between Helpshift and 3rd party CRM s. Your code will be responsible for handling Salesforce chat application, admin settings, customisations and supporting Zendesk integration. You ll be working with a cross functional team of design, backend developers, QA. We expect you research 3rd party CRM APIs and keep our Integrations updated with those API changes. We believe that nobody starts any role an as expert. We want to find a motivated individual, who learns fast, is able to adapt to changing requirements of Integrations.Sample Projects:We want seamless experience of Helpshift product on multiple CRM platforms. Some sample projects that you can work on:- Supporting new features on Salesforce chat interface- Revamping the pages built in classical experience to new Lightning experience (Salesforce)- Researching and working on our Zendesk Integration- Creating documents for ideas to improve integration experience- Setting up release pipeline and QA pipeline by collaborating with other teams like OPS, QA- You shall be the major stake holder (developer/maintainer) of the Salesforce Integration and also the development owner for multiple CRM integration projects.About the Role:

• Participate and contribute as a Developer in all phases of software development life cycle including functional analysis, development of technical requirements, prototyping, coding, testing, deployment, and support
• Develop high quality and scalable applications with LWC, Aura, Lightning, Visualforce basics, and Apex
• Work in the development environment which includes custom objects, workflows, triggers, the Force.com IDE, migration tools, SOSQL, SOAP/REST APIs and web services
• Research APIs of different CRMs for which we can build an Integration with Helpshift
• Research and Build Integrations with iPaaS and Middleware services.
• Determine root cause analysis of issues and help determine and implement solutions
• Take ownership of technical aspects of projects and come up with technical designs for new features
• Perform code reviews and ensure coding standards and practices

About you:

• At least two plus (2+) years of experience in Salesforce development Lightning /Apex development
• Experience working with Force.com application packaging and deployment is a plus
• Experience developing interactive web-based applications
• Proficiency in developing in Force.com Lightning pages, Managed Packages, and integration to other third-party solutions
• Experience integrating Salesforce with 3rd party system using web services and app exchange apps
• Knowledge of Force.com development best practices and design patterns
• Experience and interest in API development create, publish, maintain, monitor, secure APIs, is preferable.
• Good understanding of Javascript and libraries such as React, Vue.
• Understanding of Agile/Scrum and iterative development methodologies
• Strong written and verbal communication skills
• Ability to work independently on multiple tasks simultaneously while producing quality deliverables within agreed deadlines.
• Good understanding of OOP concepts

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.,

Keyskills :
coding standardsbehavioral trainingsales engineeringapi developmentcustomer supportcustomer servicefunctional analysissdlcsoftware developmentcrm integration