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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.Position Title: Leve 3 Client Technician Location and Work Hours Remote Eight-hour shift during US daytime hours (7:00 a.m. to 7:00 p.m. EST), Monday Friday (excluding US holidays and weekends) Core Responsibilities Support Client computer configuration, setup, changes, and troubleshooting in a centralized environment o Full understanding and usage of UCMS o SCCM client configuration, setup, troubleshooting o Deep understanding EXPERT of Win10 operating systems Provide remotes support and trouble shoot PCs, network connections, printers, and application configuration Provide 3rd level, must solve attitude Work daily with customers, onsite 2nd level technicians, and demand managers Support and test GPO s along with the AD-Team Obtain a complete understanding of the customer environment Learn, support, and troubleshoot the client zero-touch installation (ZTI) process. Troubleshoot the software basket via NetPro and SCCM Obtain all required access to NetPro and understand its functions Use working knowledge of Active Directory user management, security rights, shares, and folder redirection Manage DFS shares and troubleshoot DFS issues Troubleshoot / diagnose advanced PC / OS issues Think outside the box Utilize scripting / command line skills (Vbscript, Powershell, Batch, and others) Work with remote diagnostic tools such as Teams, WMI, PSEXEC, Regedit, etc. Support daily operations/management Update tickets in ticket management system (SNOW) Preferred Qualification At least four years experience in supporting PC s and client configurations WIN10 and Office365 troubleshooting skills and experience Call management tool experience Highly skilled with customer support Highly proficient in English verbal and written communication skills Ability to troubleshoot under pressure, and to handle several different complex tasks at once Knowledge of how SCCM infrastructure works. Also, ability to create collections and distribute software using SCCM Excellent listening skills Analytical skills and an ability to define the precise nature of customer problems Ability to conceptualize problems Ability to give specific and clear instructions and problem-solving advice Methodical and disciplined approach to work Self-motivation, drive, and determination to succeed Good personal time management and task organization Ability to work well in a team setting Good understanding of customer satisfaction principles and practices Minimum Qualifications At least four year s experience in supporting PCs and client configurations WIN10 and Office365 troubleshooting skills and experiences Highly skilled with customer support Highly proficient in English verbal and written communication skills Ability to troubleshoot under pressure, and to handle several different complex tasks at once Excellent listening skills Ability to give specific and clear instructions and problem-solving advice,
Keyskills :
configuration managementnetagileantbig datahybrid cloudproblem solvingtime managementuser managementcall management