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SE MANAGER

3.00 to 4.00 Years   Pune   19 Feb, 2020
Screen Magic Mobile Media Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Skill Sets :

  • Excellent communication and presentation skills
  • Customer oriented and great at building client relationships
  • Good with Numbers, Data analysis, Deriving Actions from data
  • Ability to adapt to dynamic work environment and be creative within a team
  • Business Analysis skills to understand the Business Problem and propose the best technical solution
Work Experience :
  • 3+ years managing Salesforce (SFDC) projects in customer facing function (professional services, customer service, sales)- Optional
  • 10+ experience in customer service, presales role
  • Enterprise implementations of complex SFDC applications, with reports, workflow, flow, process builders, async apex and triggers with several SFDC objects
  • Experience managing 3rd party implementation vendors
  • Experience in designing and developing software components
  • Experience in Salesforce (SFDC) CRM with end to end implementation experience
  • Experience in dealing with multiple projects and coordinate across teams in a large matrix organization environment
Roles & Responsibilities :
  • Project Delivery
    • Own project financials, Take complete responsibility and accountability for the successful and profitable implementation of system implementation / integration projects
    • Build and maintain high performance teams
    • Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
    • Manage client expectations and keep internal and external stakeholders updated about project status
    • Identify resources needed and assign responsibilities to team members
    • Work with internal stakeholders to work out resource strategy and contingency
    • Review deliverables prepared by team before passing to client
    • Manage day-to-day operational aspects of projects and scope
    • Proactively Identify and manage project risk
  • Process Efficiency
    • Setup Key metrics for Process efficiency & track and monitor these metrics
    • Setup Improvement plans to improve the Key metrics
    • Align Teams Performance Metrics with Business metrics.
    • Create Knowledge Base, Project Templates
    • Setup Process workflows and Train People on it
    • Setup Reports & Dashboards for Monitoring day to day, month on month to QoQ performance, trends
    • Chalkout protocols/process for interactions with different teams and implement it
  • Customer Success
    • Upsell/Cross-sell/Customer retention is one of the key responsibilities.
    • Keep tab on High value Projects and Guide/HandsOn participation on these projects
    • Support pre-sales activities inclusive of participating in sales calls and proposal development
    • Manage Escalations or Angry or demanding customers, set right expectations.
  • Training & Development
    • Create & Maintain Product Skill Metrics and Rate Team members on it
    • Create & execute Training plans to upgrade team on Skillset
    • Create & Execute workshops to master team on complex projects
,

Keyskills :
keymetrics dataanalysis knowledgebase causalanalysis customerservice qualitymanagement processefficiency performancemetrics systemimplementation continuousimprovement tatementsofworksow

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