Senior Analyst- CA Clarity

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Senior Analyst CA Clarity in Eaton s Information Technology Centre, based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it s in our values, part of our vision, and our clearly defined aspirational goals. Your essential responsibilities include:Demonstrate leadership in technical design with ability to identify multiple alternatives to develop and then suggest the best approach considering the situation/needTranslate requirements into technical representations allowing customers/BA to understand how proposed design/solution will meet their requirements.Troubleshooting issues related to various modules in CA PPM for users located across the world.Works across a collaborative regional team with strong personal management skills in a highly matrixed and virtual environment.Support, maintain and enhance applications critical to IT operationsWork as a resource during major CA PPM upgrade as and when needed.Resolves incidents and fulfills requests using incident and request management processes under general guidance. Escalates via workflow as needed.Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact. Responds to and resolves technical questions and service requests(Medium complexity) from the User Community.Plan and conduct trainings for users in addition to preparing training materials and customize contents for specific trainings as per the user needs.Proactively identifies problems and drives continuous improvements. Looks for root cause and permanently resolves problems. Detects patterns in symptoms and identifies long-term, permanent resolutions. Monitors performance trends.Troubleshoot production problems and identify and implement the proper fix. Reports suggests based on the ticket trend. Provides functional transparency in customer support. Appropriately documents cause and solution to enable knowledge transfer.Performs preventative maintenance. Identifies areas where improvements can be made to prevent future production incidents and implements the solution before the problem occurs. Understands key performance indicators (KPI) for production support, monitors current levels and trends over time, and uses this content to drive continuous improvement. Participates in / performs QOS / 8D actionsStays current with Technology trends in Information Technology advancementsIs proactive about identifying problems. Drives continuous improvements. Looks for root cause and permanently resolves problems. Detects patterns in symptoms and identifies long-term, permanent resolutionsExcellent problem solving and communication skillsDevelop technical and training documentationWillingness to work outside documented job description. Has a whatever is needed attitude.Global perspective and cultural awareness.Strong teamwork and interpersonal skills; ability to communicate and thrive in a cross-functional environmentQualificationsBachelors degree in a technical discipline such as: B.E / BTech / MCA or B.S. Comp Sci / Mathematics / Engineering / Equivalent7+ years of relevant industry experience with:6+ years experience in design, development, implementation and administration of ProPM ,Thorough knowledge of various CA PPM processes pertaining to Portfolio Management, Project Management, Demand Management, Resource Management, and Financial ManagementStrong knowledge of configuration including the Creation of Portlets, Portlet pages, Objects, Processes, Lookups and Attributes in CA PPMExperience with development and execution of XML Open Gateway (XOG) and Advanced GEL scriptsExperience using JasperSoft Studio to design, develop, and support reporting within JasperSoft Advanced ReportingExperience creating and supporting integrations between CA PPM and other applicationsShould be well versed with Stored Procedures, Functions, Packages, Views, MViews, SQL TuningShould know tools required for customization SQLDeveloperKnowledge of IT Infrastructure Library (ITIL) concepts preferred.Basic knowledge of project management concepts and terminologiesExcellent communication skills and customer service skillsMust have extensive knowledge of trouble shooting Production scenariosFluent in English and can use this language well in daily workGlobal perspective and cultural awareness.Ability to take direction and work independentlyDevelop technical and training documentationWillingness to work outside documented job description. Has a whatever is needed attitude.Strong teamwork and interpersonal skills; ability to communicate and thrive in a cross-functional environmentYes! Because you are the one we are looking for, we hope to hear from you now!Job tag:#LI-RR1We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you ll find one thing in common. It all relies on power. That s why Eaton is dedicated to improving people s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. We re ethical, passionate, accountable, efficient, transparent and we re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: Information TechnologyRegion: Asia PacificOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position : YesDoes this position offer relocation : Relocation from within hiring country onlyTravel: No,

Keyskills :
customer relationsreportingbasisaccountsresearchkey performance indicatorsca clarityroot causeproblem solvingcustomer servicetechnical designpower managementit infrastructuremanagement skills