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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Engineering / Construction |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
A.Collects past due and soon to be due receivables on accounts/portfolios assigned by calling, emailing, faxing customers globallyB.Assists the deductions team with clearance and dispute resolution on deductionsC.Assists the escheatment team with clearance of unapplied cash/credit notesD.Liaises with the AR Cash Application team to ensure payments received are applied accuratelyE.Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes on unpaid invoicesF.Contacts and works with the EDI IT team to resolve issues with the EDI feeds relates to invoices, shipment notifications G.Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metricsH.Participates in process improvement projectsI.Communicates effectively with external and internal stakeholdersJ.Understands the entire order to cash value stream and applies the knowledge to achieve resultsK.Documents new and existing processes. Updates documents as soon as improvements are madeL.Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnelM.Abides by Robinson-Pattman Act, Fair Debt Collection Practices Act, Cannons of Business Credit Ethics, and Eaton Ethics Policy at all times.DimensionsNorth AmericaQualificationsRequirement:
Keyskills :
customer relationsreportingbasisaccountsresearchorder to cashemail writingwriting skillsshared servicesdebt collectioncustomer support