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Senior Customer Success Manager

5.00 to 9.00 Years   Pune   29 Nov, 2023
Zinrelo
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    ABOUT ZINRELOZinrelo is a fast-growing SaaS product company headquartered in Silicon Valley, California with an office in Pune, India. Zinrelo offers a leading loyalty rewards platform that helps Colgate Palmolive, Jelly Belly, Western Digital, BIC and many other global brands to launch holistic loyalty programs. Zinrelo combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. Zinrelos loyalty platform is used by thousands of customers in 50 countries. Zinrelo was founded by successful serial entrepreneurs who are graduates of IIT Kanpur with over 50 years of joint experience. Zinrelo is highly profitable and is growing quickly.Job Summary:As a Senior Customer Success Manager at Zinrelo, you will have the opportunity to work with some of the top global brands and make them successful using Zinrelos loyalty platform.You will be. responsible for:Keeping and growing existing strategic Zinrelo customer accounts in North America and across the world.Building relationships with customers and their stakeholders and ensuring that they are happy and getting the most value from Zinrelo.Collaborating with our Data Science and Analytics team to generate insights for customers and serve as their strategic advisor in defining and fine-tuning how they design and implement their loyalty program using the Zinrelo product.You will work during US daytime (i.e., 6:30 pm 3:30 am IST), though you will have to occasionally sync up with Zinrelos India team to resolve customer requests or reported issues.Job Responsibilities:Onboard new customers and create a deep working relationship with customers by understanding their loyalty program needs and providing them with relevant solutions.Become a domain expert and strategic consultant for your clients and consistently deliver value, including data-driven insights, to ensure customer retention.Identify new opportunities to grow your accounts.Provide a timely response to all client queries via email or phone.Travel to meet client stakeholders in person and build a trusted relationship with them.Be the voice of the customers and help improve the product; debug issues and report bugs to the engineering team and get them fixed.Identify patterns or trends in the performance of customer loyalty programs and help develop best practices, FAQs and knowledge base for using the Zinrelo platform.Ensure customer satisfactionproactively identify any potential issues before the customer reports them.Job Requirements:5 years of experience in a B2B customer success, customer support, or account management role, preferably at a SaaS product company.Experience in dealing directly with US and global customers, and currently, holding a valid US business visa.Experience of living or working in the US for at least two years.Willingness to work in the US time zone (i.e., 6:30 pm 3:30 am IST).Strong project management skills with the ability to manage priorities across multiple clients.Excellent interpersonal and English communication (written and verbal) skills.Highly driven and well organized with a strong attention to detail.Bachelors degree in engineering or business or related fields from a reputed universityDesirableUS university degree.Experience with retailers, ecommerce clients, and knowledge of online marketplaces.Basic understanding of or familiarity with web technologies and related concepts such as APIs, Javascript, CSS, etc,

Keyskills :
account managementdata analyticsloyalty programscustomer supportproject managementinterpersonal communicationproject managementweb technologiescustomer success

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