Senior Engineer - Systems

Job Description

Job Purpose Statement This position will handle incidents, requests, and changes as per ITIL framework for most critical managed Sungard AS customers for their Windows and VMware systems. This position will also help improving customer satisfaction working together with other departments in Sungard AS. Net result is, increase customer satisfaction and long-term retention of good MRR customers. Key Responsibilities 1. Should be part of 24x7 Remote Level-2 Support team and monitor; perform advanced troubleshooting of various IT Infrastructure of international customers mission critical datacenter.2. In-depth experience in incident management processes and tools.3. Management and Configuration of Win 2008 / 2012 / 2016 servers and basic knowledge on Unix/Linux servers4. OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.5. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.6. Provide advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure.7. Research root cause of problems and escalate to engineering and vendor support, as necessary.8. Troubleshooting of hardware through event logs of vendor tools.9. Recovery of file system in case of hardware failures.10. Configuring and troubleshooting RAID Hardware monitoring tools like Dell IT Assistant, HP insight Manager and IBM Director.11. Troubleshooting of Performance issues, Server Hang /Crash, blue dumps, Microsoft Cluster, etc.12. Troubleshooting of Virtualization issues.13. Must work on Unix operating system in some capacity14. Effectively collaborate with Server / Storage / Network / Data Center / Facilities / Audit / Compliance and PMO teams15. Manage problem and service tickets ensuring timely resolution to meet Service Level Agreements16. Work on Sev1/Sev2 incidents & drive team members to act upon it within defined SLA17. Responsible to develop & maintain relevant technical documentation.18. Conduct trainings and mentor junior resources in the team.19. Work on the incidents, changes, Request, ITASKs and CTASKs Technical Competencies (Experience and Knowledge) 5 years in the IT field with at least 4 years of good experience on Window and VMware AdministrationWorking knowledge of TCP/IP protocols configuration and troubleshootingWorking knowledge of Windows Clustering 2008/2012/2016 & Virtualization in an enterprise environment and RHEL server installation, configuration, and Disk expansionAdvanced technical knowledge of VMware virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, DRS, SRM, VCM, Unix disk expansion etc.)Advanced experience with Microsoft Operating Systems: Windows Server 2008, knowledge on Windows 2012, 2016Experience in handling server hardware incidents, e.g. RAID issues, HDD failure, Motherboard replacement, Memory degradation, etcBasic knowledge on any Unix/Linux Administration and TroubleshootingBasic Unix/Linux server installation, configuration and Disk expansionPatch & deploy Windows/Unix/Linux Servers, build & handover serverShould have proven skills in day to day troubleshooting of complex technical incidents/ issues on Windows, VmwareProficient in use of ITIL based incident management system.Ability to participate in Critical escalations & drive towards restoration. Skills and Behavioral Competencies Quick learner, should understand the process and follow them religiouslyExcellent verbal and written communicationStrong problem-solving skillsWillingness to work in pressure situations,

Keyskills :
safetycommissioningsiteinspectiontroubleshootinghp insight managerunix operating systemroot causedata centerfile systemservice levelwindows server