hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Engineer - Unified Communications

2.00 to 3.00 Years   Pune   12 Jul, 2021
EMERSON INNOVATION CENTER
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

*The Emerson Workforce Productivity team provides communications and collaboration services and customer support to over 70,000 employees globally.The job profile is responsible for working on day-to-day operational activities with regards to Unified Communications 24x7 Support team. Work closely and under guidance and direction of Team Leads/Manager Operations for day-to-day tasks. Ensure to respond to customer s tickets within the published Service Level Agreements. Required to work in rotational shifts in 24x7, 365 days a year support environment and over weekends as per designed shift roster.Job Description/ Principal Functional Responsibilities

  • Provide L3 support to Emerson Enterprise customers with for the below applications/services and more:
  • Microsoft O365 cloud hosted mailboxes
  • SharePoint Server/O365 & SharePoint Online
  • ProofPoint email security
  • Cisco WebEx
  • Cisco Jabber
  • Office365 collaboration services like Yammer, Teams, PowerBI, Delve, Sway, Outlook365
  • Microsoft Exchange 2016
  • Provide day-to-day maintenance and support to Unified Communications environment hosted on cloud as well as on-premise.
  • Strong knowledge of managing and troubleshooting MS Exchange issues, Mail Flow, Mail Routing, Message Tracking, Exchange Servers Patching
  • Strong knowledge of managing and troubleshooting of SharePoint issues for both on-premise and cloud applications
  • Monitor Service Desk tickets in all ticket queues to ensure SLAs are being adhered while providing utmost Customer Satisfaction for the support provided
  • Act as the first level of escalation for customers and complaints regarding operational services
  • Communicate activities and operational issues to Team Lead and/or Operations Manager
  • Work on other tasks and/or duties as and when assigned to the team
, *Education
  • BA/BS/Engineering in Information Systems/Computer Science/IT or equivalent degree course.
  • Microsoft Exchange 2016/O365/SharePoint certification is preferred
  • Certification in SharePoint Server 2016/SharePoint Online is preferred
  • ITIL foundation certification is preferred
Experience/Skills
  • Minimum of 2 to 3 years of relevant experience in managing and supporting unified communications equivalent services and/or IT infrastructure
  • Working experience of collaboration tools like Webex, Jabber, Teams, Zoom, is preferred
  • Effective communication and interpersonal skills with the ability to understand technical and functional issues and clearly articulate solutions to clients
  • Knowledge/Specialization in administering Microsoft Office 365 and SharePoint Online (O365) services is preferred
  • Knowledge/Familiarity of handling ITSM via ServiceNow, HPSM or any other ticketing processes and monitoring tools like PowerBI, SolarWinds, SCOM, etc.
  • Knowledge of ADFS, PowerShell scripting, Windows Servers, Active Directory is desirable
  • Analytical and details-oriented approach with ability to communicate technical knowledge to variety of audiences
WHY EMERSON Our Commitment to Our PeopleWe invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.Flexible and competitive benefits plans offer you the right options to meet your individual/family needsOur success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us .Our Commitment to Diversity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place.Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson .If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com .

Keyskills :
service levelsafetytroubleshootingcustomer supportemail securitycommissioningactive directoryservice deskinspectionsiteoffice 365microsoft officems exchangediversity inclusion

APPLY NOW

Senior Engineer - Unified Communications Related Jobs

© 2019 Hireejobs All Rights Reserved