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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
As par t of 24/7 Change Management team, you need to have excellent communication skil ls while handling engineer and customer calls, and good written skills while responding to customer emails and sending notification.&nb sp;You will need to takeownership within your shift for end to end communication of changes to customers and stak eholders.You should have good time management and multitasking skills being in real time change environment. You should be ex cellent team player and be able to develop positive work relationship with peer s and colleagues within team or other department so as to share knowledge, idea s and results.You need to follow Change Management process with dilig ence as defined within scope, adhere to SLA s and strive for operational excellence. Develops solutions, makes decisions and implements actions for rout ine problemsYou are part of a team whose objectives are toexceed our customers service expectations by adhering to and improving service levels with a clear focus on delivering against KPI s and key objectives.Average HandlingTime (AHT) of calls, Percentage of call ansered (PCA), Quality of comms sent., Engineering Graduate with max 1 - 2 year experience
Keyskills :
managementcommunicationhangetime